Katherine hidalgo
Customer services representative
New york,Ny
2
Languages
Work History
Pls check cashing place
- Resolved customer inquiries with clear, professional communication.
- Updated account records to maintain accurate service documentation.
- Reviewed order details to prevent processing errors and delays.
- Supported workflow consistency by organizing daily customer service tasks.
Uber driver
- Managed trip requests through rideshare app, confirming destinations and coordinating seamless passenger communication.
- Monitored vehicle condition, scheduling maintenance and inspections to ensure safe daily operations.
- Resolved routing, pickup, and drop-off issues calmly to preserve passenger satisfaction.
- Processed cashless transactions and trip records accurately within rideshare platform.
- Guided passenger interactions professionally, supporting courteous service and consistent ride quality.
- Delivered passengers to destinations safely and on time.
Education
Yes
Skills
Customer relations
Call center experience
Customer service
Active listening
Critical thinking
Profesional taxi driver
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Pls check cashing place
Customer services representative
03 2012 - 06 2016Read More
Uber driver
Taxi driver
08 2016 - 10 2025Read More
Instituto Politécnico cardenal sancha
Yes
Read More