Katherine Higgins
Tewksbury,MA
Summary
Results-focused Professional dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Detail-oriented team player. With the Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Practice Coordinator position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Clinical Practice Coordinator
Mass General Brigham, Newton Wellesley
05.2023 - Current
- Strengthened relationships with referring physicians by providing timely updates on patient progress and treatment plans.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Maintained compliance with relevant regulations by conducting regular audits of patient records and staff training materials.
- Ensured a safe environment for both patients and staff by enforcing strict infection control policies in accordance with state regulations.
- Reduced wait times for appointments by optimizing clinic schedules and coordinating with providers.
- Spearheaded initiatives to increase provider productivity through the implementation of time-saving technologies and workflow optimization strategies.
- Organized systems for tracking patient records to improve ease of retrieval.
- Planned and oversaw work assignments and schedules for clinical support areas to meet daily operational needs.
- Communicated with providers and other health care team members to maintain continuity of care and coordinate services.
Hair Stylist
Touch Of Elegance Salon
06.2016 - Current
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Educated customers on products to maximize benefits.
- Mixed pigments and used proper techniques to achieve desired color.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Organized sales area and work station to showcase products and boost sales.
- Worked with men, women and children to complete [Service] on daily basis.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Counted and documented opening and closing cash amounts daily.
Receptionist
Supercuts
11.2016 - 05.2018
- Resolved customer problems and complaints.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Compiled information from files and research to satisfy information requests.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Collected [Type] payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
No Degree -
Middlesex Community College - Bedford
Bedford, MA05.2024
Single Courses - Algebra
Pheonix University
Braintree, MA02.2023
High School Diploma -
Shawsheen Valley Technical High School
Billerica11.2018
Skills
- Customer Needs Assessment
- Highly responsible and reliable
- Works well under pressure
- Detailed-oriented and organized
- Effective problem solver
- Multi-line phone system
- Upbeat, outgoing and positive
- Legal Standards
- Organizational Systems
- Appointment Booking
Timeline
Clinical Practice Coordinator
Mass General Brigham, Newton Wellesley
05.2023 - Current
Receptionist
Supercuts
11.2016 - 05.2018
Hair Stylist
Touch Of Elegance Salon
06.2016 - Current
No Degree -
Middlesex Community College - Bedford
Single Courses - Algebra
Pheonix University
High School Diploma -
Shawsheen Valley Technical High School
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