Katherine Hoch-jahn
Richland ,WA
Summary
Highly motivated, hard working, high energy person with a lot of sales experience, customer service experience, and leadership experience. I teach and learn with excitement, I have a lot of passion in my work.
Overview
2026
2026
years of professional experience
Work History
Team Leader Fundraiser
Kamora Marketing
2025 - Current
- Partner up with stores to work outside of it, trying to get people aware and to become an ongoing donor to charity!
- We do that by being friendly and building strong connections with potential donors. I talk to people while navigating my way through a pitch.
- lead my own team of fundraisers. every morning I run meetings for them.
- The 1st meeting being inspirational and unique.
- After that I teach them different parts of the sales pitch, TOV, Body language, building genuine connections and how that is important. They reach out to me for anytime they are confused, need advice, or a boost of moral.
- I keep track of everybody’s sales for the week, I plan out everybody’s goals and meetings with steps to success and a motivational analogy for the incoming week.
Call Center Agent
Riverside Payments
02.2025 - 06.2025
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Developed expert knowledge of company products and services to provide accurate information to customers
Crew Member
McDonald's
09.2022 - 02.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Fostered positive team environment by assisting coworkers during rush periods.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Host
Dennys Restaurant
06.2021 - 11.2021
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations gracefully, by greeting and managing multiple tasks simultaneously while maintaining a calm demeanor
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
Education
High School Diploma -
Hudson’s Bay High School
Vancouver, WA06.2023
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Staff training
- Leading team meetings
- People/social skills
- Relationship building
- Cash handling
Timeline
Call Center Agent
Riverside Payments
02.2025 - 06.2025
Crew Member
McDonald's
09.2022 - 02.2025
Host
Dennys Restaurant
06.2021 - 11.2021
Team Leader Fundraiser
Kamora Marketing
2025 - Current
High School Diploma -
Hudson’s Bay High School