Katherine Hoffmeister
Salt Lake City,UT
Summary
Motivated customer service professional with engaging personality and flexible approach. Upbeat, and friendly attitude always striving to anticipate customer needs to facilitate enjoyable experiences.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Pete's Brewhouse And Restaurant
06.2023 - 01.2024
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server/Bartender
The Cheesecake Factory
01.2017 - 09.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing a full service rail, full service well, restocking and cleaning duties simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender
La Caille
05.2017 - 05.2018
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Showcased extensive knowledge of wine menu items, offering adept recommendations to suit individual preferences.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Ski School Instructor
Brighton Resort
10.2017 - 04.2018
- Improved student snowboarding abilities by providing personalized instruction and tailored lesson plans.
- Enhanced guest satisfaction by addressing individual needs and preferences in snowboard lessons.
- Streamlined lesson planning process by collaborating with fellow instructors to share best practices.
- Conducted regular progress evaluations to identify areas of improvement and adjust instruction methods accordingly.
Field Guide
WINGATE WILDERNESS THERAPY
02.2015 - 01.2017
- Enhanced wilderness safety by conducting comprehensive risk assessments and implementing preventive measures.
- Promoted environmental stewardship through education on Leave No Trace principles and sustainable practices.
- Strengthened group dynamics and communication skills with team-building exercises and conflict resolution techniques.
- Boosted confidence in outdoor abilities by providing hands-on instruction in navigation, first aid, and survival skills.
- Improved trip efficiency through careful route planning and time management strategies.
Education
No Degree - General
WESTERN STATE COLORADO UNIVERSITY
GUNNISON, CO01.2015
No Degree - General
SNOW COLLEGE
EPHRAIM, UT05.2014
High School Diploma -
KANAB HIGH SCHOOL
KANAB, UT05.2013
Skills
- Menu Memorization
- Beverage Preparation
- Suggestive Selling
- Basic Accounting
- Customer Service Expert
- Highly Reliable
- Engaging Personality
- Service-Oriented Mindset
- Handling Difficult Customers
- Clear and Effective Communication
Musician
Singer in a Post-Shoegaze band here in SLC
Timeline
Server/Bartender
Pete's Brewhouse And Restaurant
06.2023 - 01.2024
Ski School Instructor
Brighton Resort
10.2017 - 04.2018
Bartender
La Caille
05.2017 - 05.2018
Server/Bartender
The Cheesecake Factory
01.2017 - 09.2022
Field Guide
WINGATE WILDERNESS THERAPY
02.2015 - 01.2017
No Degree - General
WESTERN STATE COLORADO UNIVERSITY
No Degree - General
SNOW COLLEGE
High School Diploma -
KANAB HIGH SCHOOL
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