Katherine Hogan
Victorville,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Pharmacy Assistant
Kaiser Permanente
Victorville, CA
11.2017 - 10.2022
- Trained new pharmacy staff in procedures and customer service standards.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Verified accuracy of medication orders and entered data into pharmacy system.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
Appointment Clerk
Kaiser Permanente
Fontana, CA
02.2016 - 11.2017
- Managed high volume calls daily, made reservations and addressed concerns or inquiries customers had.
- Scheduled and confirmed appointments, managed calendars and ensured accuracy of appointment times.
- Answered multi-line telephones and directed calls and messages to appropriate staff members.
- Provided clerical support such as filing, copying, faxing and scanning documents.
- Updated patient contact information as necessary in order to stay connected with them.
Education
High School Diploma -
Redlands Senior High School
Redlands, CA06.2012
Some College (No Degree) - Medical Radiologic Technology
Crafton Hills College
Yucaipa, CASkills
- Work great under pressure
- Detail-oriented
- Fast learner
- Clerical duties
- Customer service experience
- Shipping and receiving
- Self-Motivated and Disciplined
- Computer savvy
- Resolving customer issues
- Receiving incoming supplies
- Product restocking
Timeline
Pharmacy Assistant
Kaiser Permanente
11.2017 - 10.2022
Appointment Clerk
Kaiser Permanente
02.2016 - 11.2017
High School Diploma -
Redlands Senior High School
Some College (No Degree) - Medical Radiologic Technology
Crafton Hills College
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