Katherine Holewinski

Liphatech, inc.

Milwaukee

02.2015 - Current

Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
Provided exceptional customer service to ensure customer satisfaction.
Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
Conducted regular training sessions for staff on new products, services, and customer service techniques.
Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
Created reports on customer feedback, complaints, and suggestions for management review.
Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
Developed policies and procedures related to customer service operations.
Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
Rolled out operational improvements and solutions to deliver top-notch customer service.
Produced thorough, accurate and timely reports of project activities.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Handled all export orders from initial receipt of purchase order thru final ocean BOL receipt.