Katherine House
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Muralist
Self-employed
08.2016 - Current
- Cut and measured materials for mural installations.
- Used painting skills to complete various major and minor exterior and interior painting jobs.
- Properly stored equipment and organized work environment.
- Operated scissor lift to repair murals.
- Frequently ordered new supplies from vendors.
- Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
- Contributed to creative process through original ideas and inspiration.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
- Developed art and design concepts.
- Helped artwork meet standards of quality and accuracy.
Digital Artist
Self-employed
01.2016 - Current
- Provided advice and guidance on aesthetics for campaigns, projects and promotional events.
- Reviewed product positioning and online marketing content to identify room for improvement.
- Developed creative solutions that drove engagement with published content.
- Aligned designs with brand image while meeting usability and website standards.
- Researched how desired animations, movements and events would occur in real-world situations.
- Matched output to information obtained from director, cinematographer and other departments.
- Prepared briefs for projects and presented design ideas to stakeholders.
Materials Manager
Baptist Medical Center
02.2019 - 07.2024
- Improved resource allocation to promote efficiency and deadline management.
- Managed material flow through plants across global markets in support of lean manufacturing operations and measured cost management.
- Monitored safety stock levels and established order policies to balance inventory availability with minimal investment.
- Maintained material control and information systems, supporting manufacturing and balancing inventory surpluses with customer demand.
- Identified opportunities to reduce lead times and improve inventory management.
- Understood common material delivery methods using automated vehicles, conveyor belts and rail-guided distribution systems and determined best strategy for products.
- Coordinated meticulous order management systems and production lifecycles for comprehensive customer development and satisfaction.
Cashier
ASU
07.2018 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Stocked, tagged and displayed merchandise as required.
Education
Associate of Arts - Liberal Arts And General Studies
Arkansas State University
State University, AR04.2018
Skills
- Community Engagement
- Color blending knowledge
- Marbling ability
- Collaborative Teamwork
- Portfolio Development
- Texturing mastery
- Sketching mastery
- Cultural Sensitivity
- Visual communication expertise
- Creative concept development
- 2D design
- Corporate identity branding
- 3D Design
Timeline
Materials Manager
Baptist Medical Center
02.2019 - 07.2024
Cashier
ASU
07.2018 - 08.2018
Muralist
Self-employed
08.2016 - Current
Digital Artist
Self-employed
01.2016 - Current
Associate of Arts - Liberal Arts And General Studies
Arkansas State University
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