Katherine Housewirth
Chatham,IL
Summary
Dynamic and customer-focused professional with experience at Papa John's, excelling in cash handling and product knowledge. Proven ability to enhance customer satisfaction through effective communication and teamwork. Recognized for mentoring new hires and maintaining inventory accuracy, contributing to a seamless operational flow and improved service delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Instore Worker
Papa John's
08.2007 - Current
- Participated in staff meetings, offering suggestions for improvements and staying up-to-date on company initiatives and promotions.
- Mentored new hires on company policies, procedures, products/services offered as well as cashiering best practices.
- Demonstrated product knowledge to assist customers in making informed purchasing decisions.
- Regularly assessed stock levels and promptly communicated low inventory situations with management; this enabled timely reordering of merchandise thereby reducing instances of out-of-stock items.
- Enhanced customer satisfaction by providing efficient and friendly service during the checkout process.
- Handled cash register operations efficiently, maintaining accurate financial transactions and minimizing discrepancies.
- Assisted in inventory management by accurately counting, receiving, and stocking merchandise on shelves.
- Provided excellent customer support by addressing inquiries and resolving issues promptly.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
Cashier
Wendys Restaurant
11.2024 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
Student Office Aide
Ball Chatham Elementary
06.2009 - 05.2010
Education
Glenwood High School
Chatham, ILSkills
- Patience and empathy
- Cleanliness and hygiene
- Listening and comprehension
- Adaptability and resilience
- Cash handling proficiency
- POS system operation
- Product knowledge expertise
- Upselling products
- Teamwork
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Customer assistance
- Cleaning and sanitizing
- Cash handling
Certification
Serv Safe certificate
Timeline
Cashier
Wendys Restaurant
11.2024 - 12.2024
Student Office Aide
Ball Chatham Elementary
06.2009 - 05.2010
Instore Worker
Papa John's
08.2007 - Current
Glenwood High School
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