Katherine Hunter
Myrtle Beach,SC
Summary
Engaging professional with experience assisting customers. Answered questions and resolved problems by sharing deep knowledge of products and services. Upbeat and courteous when helping individuals with various needs, with exceptional communication skills, and the ability to handle multiple priorities effectively, ensuring seamless operations and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Business Assistant
Dental Care at South Commons
Myrtle Beach, SC
10.2023 - Current
- Managed patient scheduling to ensure efficient office workflow.
- Assisted in maintaining accurate patient records and documentation.
- Coordinated with dental staff to facilitate smooth operations and communication.
- Handled incoming calls and responded to patient inquiries professionally.
- Supported billing processes by verifying insurance information and payments.
- Maintained customer database by entering and updating contact information.
- Managed the reception area by greeting visitors in a friendly manner.
- Improved customer satisfaction by promptly resolving conflicts and responding to requests.
Sales Associate (Seasonal)
Sur la Table
Charlotte, North Carolina
10.2019 - 05.2020
- Assisted customers in selecting kitchenware and cooking tools.
- Maintained store inventory and restocked shelves regularly.
- Operated point-of-sale systems for transactions and returns.
- Demonstrated product features and benefits to enhance customer knowledge.
- Collaborated with team members to create visually appealing displays.
- Handled customer inquiries and resolved issues efficiently.
- Participated in training sessions to improve product knowledge and sales techniques.
- Ensured cleanliness and organization of the sales floor area.
- Greeted customers and provided exceptional customer service.
Member Services Representative
Founders Federal Credit Union
Lancaster, South Carolina
05.2007 - 02.2017
- Assisted members with account inquiries and transaction requests.
- Educated members about credit union products and services.
- Resolved member complaints through effective communication and problem-solving skills.
- Maintained accurate member records using internal software systems.
- Collaborated with team members to improve service delivery processes.
- Ensured compliance with regulations while handling member transactions.
- Participated in community events promoting the branch's services to potential customers.
- Performed daily audits of teller drawers to ensure compliance with security regulations.
- Generated reports on membership activity for senior management review.
- Answered inbound calls from a wide range of members, welcoming callers.
- Managed continuous delivery of top-quality membership support.
- Assisted members with account opening processes, loan applications, and other banking services.
- Recognized opportunities for process improvements that would lead to increased efficiency in operations.
- Ensured compliance with applicable laws and regulations governing financial institutions.
- Developed relationships with members to increase loyalty and satisfaction through personal contact, follow-up calls, and outreach activities.
- Cross-sold products such as credit cards, loans, accounts, investments, insurance policies, and other financial services.
- Processed cash withdrawals and deposits, including checks, for accuracy before posting them into the system.
- Provided technical support related to online banking systems as needed.
- Trained new employees on bank policies and procedures related to member services roles.
Education
BACHELOR'S OF SCIENCE - Holistic Nutrition/Herbal Medicine
American College of Healthcare Sciences
Virtual04-2028
EXCEL CERTIFICATE -
Fred Pryor Online
Virtual12.2020
Skills
- Customer service and assistance
- Data entry
- Office administration
- Effective communication
- Time management
- Conflict resolution
- Product knowledge
- Point of sale (POS) system operations
- Multitasking
- Attention to detail
- Teamwork and collaboration
- Employee training
- Cash handling proficiency
Languages
English, native
Accomplishments
- National Society of Leadership and Success
References
References available upon request.
Timeline
Business Assistant
Dental Care at South Commons
10.2023 - Current
Sales Associate (Seasonal)
Sur la Table
10.2019 - 05.2020
Member Services Representative
Founders Federal Credit Union
05.2007 - 02.2017
BACHELOR'S OF SCIENCE - Holistic Nutrition/Herbal Medicine
American College of Healthcare Sciences
EXCEL CERTIFICATE -
Fred Pryor Online
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