Katherine Idarraga Quintero
Pawtucket,RI
Summary
Dynamic administrative and sales assistant with proven success at Banlu Tires Inc. Skilled in enhancing client relationships and streamlining operations through effective communication and data management. Proficient in Microsoft Office Suite and adept at multitasking, contributing to a positive work environment and boosting customer satisfaction through proactive problem resolution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative and Sales Assistant
Banlu Tires Inc.
05.2017 - 02.2025
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined communication within team, scheduling and coordinating meetings for all members.
Education
Bachelor of Science - Financial Engineering
08-2012
Skills
- Team collaboration
- Data entry
- Office administration
- Administrative support
- Microsoft Office Suite
- Operations support
- Decision-making
- Basic accounting
- Multi-line phone systems
- Multitasking and organization
- Reporting and documentation
- Teamwork and collaboration
- Professional and mature
- Excellent communication
- Excel spreadsheets
- Analytical thinking
- Mail handling
Certification
Excel Programming Level 1
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Administrative and Sales Assistant - Banlu Tires Inc.
05.2017 - 02.2025
UNIVERSIDAD DE MEDELLIN - Bachelor of Science, Financial Engineering
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