Overview
Work History
Education
Skills
Certification
Timeline
Technical Proficiencies
Volunteer Experience
Technical Proficiencies
Volunteer Experience
Generic

Katherine Souza

Huntington Beach,CA

Overview

12
12
years of professional experience
1
1
Certificate

Work History

Staff Analyst - Finance

Disneyland Resort Ticket Administration
01.2023 - Current
  • Serve as System Administrator for Galaxy Ticketing System & Disney Office
  • Gather & organize data to accurately configure systems behind ticket product, validate configurations, & test ticket functionality
  • Act as primary contact between Ticket Administration, internal, & external partners to diagnose & resolve complex technical issues emanating from user & product setup errors & misconfigurations in partnership with Technology, Operations, & third parties
  • Communicate in a timely & professional manner with internal & external partners at all levels
  • Lead weekly compliance audits & provide reports for management review to ensure adequacy of internal controls & keep the Company in compliance with Sarbanes-Oxley regulations
  • Collaborate with interdepartmental personnel & management to drive strategy for continuous technical & operational improvements & apply innovative solutions to drive results, most notably executing a complete revamp of the Resort Transportation & Parking team’s POS menu, resulting in a four-second decrease per transaction (improvement of 50%)
  • Prioritize tasks to meet tight deadlines, pitching in to assist others with project duties
  • Volunteer to help with special projects of varying degrees of complexity
  • Prepare & maintain departmental operational process guides through Confluence platform
  • Complete daily labor logs for management review
  • Manage, design, & maintain POS menus for Galaxy end users across Disneyland Resort
  • Actively participate in team’s Social Events Planning Committee

Senior Associate

Disneyland Resort Asset Management
09.2019 - 01.2023
  • Cultivated professional working relationships & lead communication between team, business partners, vendors, suppliers, & other third parties including non-profit organizations
  • Developed & implemented strategies to streamline office & warehouse operations
  • Represented leadership & departmental needs on project walks & in meetings
  • Prepared high-level reports for leadership & internal partners including quarterly landfill diversion & revenue reports
  • Proactively troubleshot technical & operational issues
  • Prepared & analyzed data, documents, & reports to support team goals & identify key performance indicators
  • Identified donation & reissue opportunities based on requests from internal & external partners including Corporate Social Responsibility & Mickey’s Attic
  • Prepared & organized countless charitable donation pickups & deliveries from Disneyland Resort to NPOs such as Goodwill, Salvation Army, Harvest International, Orange County Food Bank, & local NPOs
  • Maintained close relationship & collaboration culture with Disneyland Resort environmental teams to maximize Company landfill diversion results
  • Assisted in organizing & implementing process for using HD Mobile Analyzer to scan items for toxic levels of substances, document results, & label items accordingly to ensure compliance with Restriction of Hazardous Substances (RoHS) & California Proposition 65
  • Managed multiple projects & events simultaneously including DLR satellite location 2022 Sample Sales & Mater’s Marketplace 2017-2019 Holiday Kickoff Sales, increasing revenue by record-breaking numbers
  • Supported implementation of charitable events like DLR Consumer Products's Sample Sales & Disney Depot Cast Member auctions
  • Sustained tracking & reporting tools to guarantee accurate records of outgoing assets including regular donations to NPOs

Business Operations Associate

Disneyland Resort Asset Management
03.2017 - 09.2019
  • Provided outstanding Guest service & built rapport with Mater's Marketplace retail customers
  • Analyzed & improved cash wrap operations by implementing new price book, SKU categories, & POS quick-key layout
  • Managed & controlled retired company assets & merchandise to determine proper disposition
  • Organized & executed retail revenue & landfill diversion goals
  • Provided sales & marketing support through knowledge of targeted marketing & strategic sales
  • Managed all marketing for Mater’s Marketplace including in-store signage & marketing e-mails
  • Processed & priced all sale items for retail sale while configuring floorplan
  • Implemented interactive warehouse inventory system to track & monitor location of assets & retail items throughout Lewis St. warehouse

Event Security Guard

Contemporary Services Corporation
04.2016 - 07.2017
  • Greeted guests professionally & courteously to cultivate welcoming atmosphere while making safety top priority

Customer Service Representative

Bed, Bath & Beyond
09.2015 - 07.2016
  • Implemented forward-thinking strategies as sales associate, cashier, & Customer Service representative to address customer needs, maintain customer satisfaction, & meet sales goals

Front of House Team Member

Jan's Health Bar
02.2012 - 09.2012
  • Led cash register operations & preparation of smoothies, acai bowls, juices, & assorted food items in high-volume quick-service restaurant.

Education

Bachelor of Science - Sustainability Management

Bellevue University
Bellevue, Nebraska | 2019 - 2023

Skills

  • Proactive problem-solving & troubleshooting
  • Exceptional communication & Guest service
  • Self-sufficiency with enthusiasm for collaboration
  • Building rapport to encourage synergy
  • Outstanding organization
  • Meticulous attention to detail
  • Superlative emotional intelligence
  • Ever-growing passion for Environmentalism
  • Efficient time management & prioritization of workload
  • Database management & spreadsheet maintenance
  • Active enforcement of internal controls
  • Proficient project coordination & management
  • Advocate for change
  • Effective leader
  • Team-building through inclusion to maintain culture of collaboration
  • Training & supporting new team members

Certification

Forklift Operator

Disneyland Resort Asset Management | 2017 - 2023

  • Recertified every other year.


HD Mobile 101 Analyzer

Disneyland Resort Asset Management | 2019-2023

  • Recertified every year

Timeline

Staff Analyst - Finance

Disneyland Resort Ticket Administration
01.2023 - Current

Senior Associate

Disneyland Resort Asset Management
09.2019 - 01.2023

Business Operations Associate

Disneyland Resort Asset Management
03.2017 - 09.2019

Event Security Guard

Contemporary Services Corporation
04.2016 - 07.2017

Customer Service Representative

Bed, Bath & Beyond
09.2015 - 07.2016

Front of House Team Member

Jan's Health Bar
02.2012 - 09.2012

Bachelor of Science - Sustainability Management

Bellevue University

Technical Proficiencies

  • Microsoft Office: Excel, Outlook, Word, Powerpoint, Teams, Publisher, OneNote, & OneDrive
  • SAP: Casual Buyer, Disney Supplier Management Portal, Vendor Setup, Cost Center & General Ledger monitoring
  • Misc: Appetize, Adobe Acrobat, Adobe Photoshop, Asset Panda, Smartsheet, WRMD Database, & other cloud-based platforms

Volunteer Experience

Wetlands & Wildlife Care Center | June 2022 - present

  • Administrative & clerical duties including phone mediation between public & wildlife technicians, data entry, & animal intake
  • Clean cages, prepare & deliver food, wash dishes, assist wildlife technicians with animal care when needed

Technical Proficiencies

  • Microsoft Office: Excel, Forms, Outlook, Word, OneDrive, OneNote, Powerpoint, Publisher, Sharepoint, Teams
  • Galaxy Ticketing System: Order Entry, POS menu design, product configuration, user access
  • SAP: Casual Buyer, Cost Center & General Ledger monitoring, Disney Supplier Management Portal, Vendor Setup
  • Other: Appetize, Adobe Acrobat, Adobe Photoshop, Asset Panda, Business Objects, Confluence, DocuSign, Jira, Galaxy Ticketing System, Guest Service Suite (GSS), Quickbooks, Smartsheet, WRMD Database & other cloud-based platforms, Zoom

Volunteer Experience

Wetlands & Wildlife Care Center

Huntington Beach, CA | 06/2022 - 03/2023


  • Administrative & clerical duties
  • Phone mediation between public & wildlife technicians
  • Assist wildlife technicians with animal care when needed
  • Data entry
  • Animal intake
  • Clean cages
  • Prepare & deliver food
  • Wash dishes

Similar Profiles

CREATE PROFILE
Katherine Souza