Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Jackson

Tacoma,WA

Summary

Professional with experience in the veterinary field, skilled at managing front desk operations and ensuring smooth patient flow. Experience in appointment scheduling, client communication, and handling administrative tasks. Strong focus on teamwork and adaptability, consistently delivering high-quality results that meet clinic needs. Friendly and reliable with a passion for animal care and client fulfillment.

Overview

24
24
years of professional experience

Work History

Building Operations Admin

Life Center Church
08.2016 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Works effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Oversee campus safety team.
  • Excellent communication skills, both verbal and written.
  • Corresponds daily via email, phone and MS Teams.
  • Assists team with correcting missed punches bi-weekly.
  • Manage time efficiently in order to complete all tasks within deadlines.
  • Issue campus keys to staff and volunteers.
  • Assist with school transportation.
  • Keeps detailed budget spreadsheet for new projects.
  • Assist with issuing daily maintenance and custodial requests.

Receptionist/Kennel Assistant

Spanaway Veterinary Clinic
06.2001 - 02.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled payment transactions and maintained sales including nightly closeout.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized and welcoming reception area with updated materials
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Supported clients in high stress situations with care and empathy
  • Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
  • Maintained kennel cleanliness reducing the spread of disease and providing a comfortable environment for animals.
  • Ensured safety of all animals through proper handling techniques.
  • Monitored animals for signs of illness or distress, promptly reporting any concerns to veterinary staff.
  • Completed animal intakes to board animals, labeling all home items and toys properly.
  • Assisted with radiographic imaging.
  • Cleaned and organized work areas, prepared instruments, and sterilized equipment.
  • Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Restrained animals for examination and treatment.

Education

Bachelor of Arts - Interior Design

Washington State University
Pullman, WA
06-2008

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Dependable and responsible
  • Computer skills
  • Calm under pressure
  • Attention to detail
  • Time management
  • Multitasking abilities
  • Organizational skills

Timeline

Building Operations Admin

Life Center Church
08.2016 - Current

Receptionist/Kennel Assistant

Spanaway Veterinary Clinic
06.2001 - 02.2024

Bachelor of Arts - Interior Design

Washington State University

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