Katherine James

Server

• Delivers exceptional customer service, ensuring satisfaction and positive dining experiences.
• Demonstrates menu knowledge, providing recommendations and answering customer inquiries effectively.
• Manages order processing efficiently, coordinating with kitchen staff to ensure timely delivery of meals.
• Maintains cleanliness and organization of dining area, adhering to health and safety standards.
• Assists in training new team members on service protocols and restaurant procedures.
• Collaborates with team members to optimize workflow during peak service hours, improving overall efficiency.
• Demonstrates strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Works with POS system to place orders, manage bills, and handle complimentary items.

Hostess

• Greets guests upon arrival, check them in to their reservations, walk them to tables.
• Manage tire on floor charts to maximize the efficiency of staff members.
• Takes phone calls, answering customer inquiries about the menu, restaurant services, and reservations.
• Take care of orders and payments over the phone.
• Assists in opening and closing the front house, stand, preparing the dining room for service.
• Assists in clearing tables and bagging carry out orders.

Expeditor

• Organizes food tickets, accurately expedites orders from the kitchen to the guests.
• Ensures that plates were properly garnished and appear presentable before being served to guests.
• Communicates with the staff, kitchen, staff, and managers of inventory updates, menu modifications, and special requests.
• Follows proper safety guidelines on handling hot food items or sharp objects in the kitchen area.

Server

• Provides an excellent customer experience with great service to ensure satisfaction.
• Takes orders accurately efficiently in a professional, friendly manner.
• Demonstrates expertise in current menu offerings, including garnishes, ingredients, allergens, and preparation methods.

Host/Team Leader

• Intersect castrated courteously by the hostess and escorted to their table with menus in a timely manner.
• Manages an accurate and efficient waitlist to maximize table, utilization and minimize wait time.
• Trent’s new stuff to work the host stand barista expediter and serve customers and manner that accompanies company policy and standards.
• Handles money transactions accurately.

Barista

• Prepares drinks properly according to standard recipes while accommodating customer requests and modifications.
• Maintains a clean station appears to health department regulation standards.
• Monitors inventory levels of supplies and restock when necessary.

Manager on Duty

• Ensures that guests are served courteously quickly efficiently will also handling guest inquiries and complaints in a professional manner.
• Places orders with suppliers for delivery of products that are required for daily operations.
• Consistently maintains high levels of cleanliness, organization, storage and sanitization of products to comply with food safety standards
• Promotes safe, working conditions by monitoring, safety procedures, and food preparation.
• Assists with hiring decisions by interviewing candidates and making recommendations based on their qualifications.
• Accompanies managers with administrative tasks, such as company, inventory, payroll processing, and the creation of the staff schedule.