Katherine James Andersen
Summary
Dedicated healthcare professional focused on patient-centered care, with experience in driving quality improvement initiatives and managing diverse teams to meet payer expectations and deliverables. Recognized for reliability and commitment to continuous learning, with a goal of enhancing patient experiences through advocacy for improved health outcomes and increased patient satisfaction. Seeking an opportunity to leverage expertise to create impactful changes in healthcare delivery, where patient needs are prioritized and effectively addressed. Hopeful to contribute to a dynamic organization that values innovation and puts patients first.
Overview
11
11
years of professional experience
Work History
Senior Quality Improvement Consultant
Novant Health/South East Area Health Education Center
07.2022 - Current
- Leading patient experience rounding on surgical floor to ensure positive experience as evidenced by patient satisfaction rates.
- Advising on Graduate Medical Education QI Team addressing medical resident workflows to increase patient satisfaction numbers.
- Facilitating a Regional Health Department monthly billing collaborative.
- Supporting fellow coaches and statewide colleagues in QI work and additional grant funded projects.
- Using Salesforce to manage and analyze practice caseload and trends.
- Developing resources and training materials.
- Continuing work of a QI Consultant as listed below.
AHEC Community Health Worker Program Manager
NC CHW Integration Team
10.2023 - Current
- Leading a team of 9 statewide Practice Support Coaches with goal of implementing or optimizing Community Health Worker programs in FQHCs, RHCs, and independent practices.
- Developing gap analysis tools and resources to assess CHW program readiness statewide.
- Meeting routinely with practices to address health equity, sustainability, outreach efforts, policy making, and effectiveness of CHWs in improving patient health outcomes.
- Developing and implementing program evaluation.
Quality Improvement Consultant
South East Area Health Education Center
02.2019 - 07.2022
- Providing individual consulting to help practices succeed in value-based payment initiatives such as, but not limited to, Medicaid Managed Care, NC HealthConnex, QPP/MIPS, quality metrics related to ACOs, CINs, PCMH and general practice management.
- Providing hands on consulting to multiple primary care and specialty practices on practice transformation and improved delivery of care.
- Implementing practice redesign and utilizing data to improve quality outcomes, EHR optimization, address health disparities, and support success in the continued transition to a value based payment world.
- Acting as liaison and data collector between medical practice and research partner for studies related to cardiovascular health, unhealthy alcohol use and maternal health.
Interim Director- Women, Infants and Children (WIC)
Brunswick County Health Department
10.2018 - 02.2019
- Managed and coordinated staff and schedules of three WIC clinics.
- Managed day to day operations of three WIC clinics.
- Continued nutrition counseling and education to WIC beneficiaries.
Nutritionist II
Brunswick County Health Department WIC
06.2018 - 02.2019
- Coordinator of Brunswick County Breastfeeding Program.
- Coordinating breastfeeding events and supplies acquisition.
- Representing Brunswick County at Tri-County Breastfeeding Coalition.
- Counseling and educating pregnant women and children on nutritional needs.
Quality Improvement Coordinator
Brunswick County Health Department
07.2017 - 02.2019
- Lead team representing all health department clinics and departments.
- Monitored health department for Quality Improvement needs.
- Utilized LEAN Concepts for improvement strategy planning and implementation.
- Aligned quality standards with Health Department Accreditation guidelines.
Nutritionist I
Brunswick County Health Department WIC
06.2014 - 06.2018
- Assessed nutrition needs of pregnant women, infants, and children under the age of 5.
- Counseled clients on nutrition topics relevant to their health and living situations.
- Counseled and educated pregnant women and new mothers on Breastfeeding practice.
- Issued breast pumps and supplies to lactating mothers.
- Educated pre-school children on nutrition topics through community outreach.
Education
Master of Public Health - Leadership Program
The University of North Carolina
Chapel Hill, NCB.S. - Food and Nutrition, Concentration in Dietetics
The University of Alabama
Tuscaloosa, ALB.A. - Journalism and Mass Communication, Public Relations
The University of North Carolina
Chapel Hill, NCSkills
- LEAN Six Sigma Greenbelt
- Results Based Accountability (RBA) Certified
- Writing and editing
- Survey development
- Data collection
- Salesforce
- Electronic Health Record Optimization
- Process Improvement
- Office Products
- SharePoint
Affiliations
- Secretary, Wilmington Medical Group Managers Association (MGMA)
- Member, NC Public Health Association
- Member, Master Aging Plan (MAP) Public Health and Wellness Committee
- University of North Carolina Alumni Association
Timeline
AHEC Community Health Worker Program Manager
NC CHW Integration Team
10.2023 - Current
Senior Quality Improvement Consultant
Novant Health/South East Area Health Education Center
07.2022 - Current
Quality Improvement Consultant
South East Area Health Education Center
02.2019 - 07.2022
Interim Director- Women, Infants and Children (WIC)
Brunswick County Health Department
10.2018 - 02.2019
Nutritionist II
Brunswick County Health Department WIC
06.2018 - 02.2019
Quality Improvement Coordinator
Brunswick County Health Department
07.2017 - 02.2019
Nutritionist I
Brunswick County Health Department WIC
06.2014 - 06.2018
B.S. - Food and Nutrition, Concentration in Dietetics
The University of Alabama
B.A. - Journalism and Mass Communication, Public Relations
The University of North Carolina
Master of Public Health - Leadership Program
The University of North Carolina
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