Summary
Overview
Work History
Education
Skills
Timeline
Katherine Jarrett

Katherine Jarrett

Operations
Bellevue,NE

Summary

Experienced analytical and detail oriented in data research and business functionality with emphasis in problem solving of root cause and outstanding detection in fraud detection/prevention analysis. Superior organizational skills, while establishing standards in efficiency and accuracy. Ability to manage multiple client accounts/adjustment cases, self-initiated drafting/finalizing job procedures. Goal oriented with focus on ultimate customer and company satisfaction. Determined and driven to be professionally successful as an individual and team member.

Overview

35
35
years of professional experience

Work History

Merchandiser

Sam’s Club
12.2023
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Organized store merchandise racks by size, style, and color.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
  • Established positive rapport with customers, fostering loyalty and repeat business through attentive service and knowledgeable product recommendations.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Operations Specialist Lead

Bank of the West/BMO
09.1998 - 09.2023
  • Analysis, Problem Solving, Business Functions
  • Ensuring correct account is adjusted by reviewing all cases involved with customer, increasing staff accountability
  • Provide feedback of the technical errors to management for proper resolution
  • Manage/resolve department past due cases
  • Access multiple research engines to establish root cause and resolution
  • Fraud Prevention Analysis of check processing, identifying potential bank losses; collect on returned checks and affidavits regarding fraudulent activity
  • Research/Resolve both internal and external adjustments (700+ cases monthly)
  • Professional correspondence with over 300 institutions via letters, phone, email, and fax
  • Support in disaster testing applications and recovery for upgrade of systems
  • Provide training and onboarding of new hires in the department
  • Evaluate and establish adjustments’ processes during bank acquisition of Commercial Federal Bank
  • Provide training of job functions for outsource company Genpact

Senior Report Analyst

AC Nielsen Market Research
09.1988 - 09.1998
  • Created query-based edit requirements to read and formulate collected data
  • Assessed/designed calculations on collected data per client specifications
  • Analyzed and inspected calculated data per client specifications

Education

Bachelor of Science -

Bellevue University, Bellevue, NE
06.2006

Skills

  • MS Office (Word, Excel, Power Point)
  • AS400, AS400 Query, Mainframe, VECTOR, PEGA, Deluxe (DSS)
  • NCP Certified (National Check Processing-ECCHO)

Timeline

Merchandiser - Sam’s Club
12.2023
Operations Specialist Lead - Bank of the West/BMO
09.1998 - 09.2023
Senior Report Analyst - AC Nielsen Market Research
09.1988 - 09.1998
Bellevue University - Bachelor of Science,

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