Katherine Jerden
Collierville,TN
Summary
Dynamic Inside Sales Representative with a proven track record at Essex Browenll, excelling in customer service and relationship development. Adept at leveraging product knowledge to enhance client satisfaction and consistently exceed sales targets. Skilled in CRM software and cold calling, fostering long-term customer loyalty through attentive, personalized support.
Overview
18
18
years of professional experience
Work History
Inside Sales Representative
Essex Browenll
01.2007 - 11.2022
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used CRM software to maintain detailed contact logs and account records.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Medical Assistant
Methodist LeBonheur Germantown Hospital
02.2005 - 01.2007
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Education
No Degree - Nursing
The University of Tennessee At Martin
MartinNo Degree - Nursing
University of Memphis
Memphis, TNSkills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Relationship development
- Adept multi-tasker
- Superior organizational skills
- Data entry
- Cold calling expertise
- Salesforce
Timeline
Inside Sales Representative
Essex Browenll
01.2007 - 11.2022
Medical Assistant
Methodist LeBonheur Germantown Hospital
02.2005 - 01.2007
No Degree - Nursing
The University of Tennessee At Martin
No Degree - Nursing
University of Memphis
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