Katherine Jewell
Crystal Lake,IL
Overview
2
2
years of professional experience
Work History
Carryout Staff
Georgio's Chicago Pizzeria & Pub
Crystal Lake, IL
06.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Relayed guest comments or suggestions to manager on duty for further action.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Answered phone calls to take orders, give information and document reservations.
- Backed up servers by checking on tables and retrieving items for guests.
- Demonstrated flexibility by working multiple roles within the restaurant when necessary – including hosting, bussing, and food running – to ensure optimal service for guests.
- Assisted servers with food running during busy shifts when needed, demonstrating teamwork and adaptability.
Education
High School Diploma -
Prairie Ridge High School
Crystal Lake, IL05.2025
Skills
- Respectful and Compassionate
- Time Management
- Problem-Solving
- Dependable and Responsible
- Multitasking and Organization
- Relationship Building
- Compassionate Care
- Verbal and written communication skills
- Attentive to People
- First Aid Certification
- Emotional support
Timeline
Carryout Staff
Georgio's Chicago Pizzeria & Pub
06.2022 - Current
High School Diploma -
Prairie Ridge High School
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