Katherine Jimenez
Deerfield Beach,FL
Summary
Top-notch Customer Service Executive with outstanding listening and team collaboration skills. Bilingual and dedicated to finding effective solutions to problems. Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 2 years of guest service experience in hospitality industry.
Overview
2
2
years of professional experience
Work History
Retailer
AT&T
07.2024 - Current
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer complaints professionally, ensuring their satisfaction while maintaining company guidelines.
- Analyzed sales data and trends to identify areas of improvement and implement necessary changes for growth.
- Resolved customer complaints in professional and timely manner.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
Ice Cream Maker
Narbona
11.2023 - 07.2024
- Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
- Maximized product consistency by following established recipes and measuring ingredients accurately.
- Enhanced customer satisfaction by creating and maintaining a clean, organized workspace for ice cream production.
- Provided exceptional customer service, promptly addressing any inquiries or concerns to ensure satisfaction with their ice cream experience.
- Cleaned and sterilized factory processing containers and work areas to keep foods safe.
Busser/Runner
Le Sorelle Downtown
03.2023 - 06.2023
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Processed payments for orders and provided customers with change.
- Provided attentive service and proactively assessed guest needs.
Costumer Service Cashier
Ideal Food Basket
02.2022 - 03.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
Education
GED -
Deerfield Beach High School
Deerfield Beach, FL06.2024
Skills
- Upselling strategies
- Goal-oriented mindset
- Customer Service
- Creativity and Innovation
- Friendly and Helpful
- Attention to Detail
- Ability to Lift 40 pounds
- Written Communication
English & spanish
Very fluent
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Retailer
AT&T
07.2024 - Current
Ice Cream Maker
Narbona
11.2023 - 07.2024
Busser/Runner
Le Sorelle Downtown
03.2023 - 06.2023
Costumer Service Cashier
Ideal Food Basket
02.2022 - 03.2023
GED -
Deerfield Beach High School
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