Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katherine Jimenez

Boston,MA

Summary

Energetic and personable, naturally skilled at establishing rapport and providing exceptional customer service. Familiar with fundamental communication techniques and adept at handling inquiries and resolving issues efficiently. Capable of creating positive customer experiences and ensuring satisfaction.

Overview

2
2
years of professional experience

Work History

Shift Supervisor

PLS Check Cashing
04.2025 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.

Host

Estella Restaurant
09.2024 - 04.2025
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Answered phone calls to take orders, give information and document reservations.

Cashier Team Lead

Forever 21
07.2023 - 02.2024
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Assisted customers by answering questions and fulfilling requests.

Education

High School Diploma -

Boston Adult Technical Academy
20 Church St Boston Academy
08-2025

Skills

  • Positive attitude
  • Strong verbal and written communication
  • Creative problem solving
  • Customer service
  • OSHA compliance expertise
  • Medical terminology
  • Empathy and compassionate care
  • CPR certification
  • Patient relationship building
  • Emotional intelligence
  • Time management
  • Adaptable to change
  • Detail-oriented
  • Telephone reception

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Shift Supervisor

PLS Check Cashing
04.2025 - Current

Host

Estella Restaurant
09.2024 - 04.2025

Cashier Team Lead

Forever 21
07.2023 - 02.2024

High School Diploma -

Boston Adult Technical Academy

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