Katherine Johnson
Portsmouth,RI
Summary
Dynamic hospitality professional with extensive experience at Harbor Lights, excelling in customer service and team coordination. Proven track record in enhancing guest satisfaction and driving revenue through innovative event programming. Skilled in staff training and operational efficiency, consistently delivering exceptional dining experiences while managing budgets effectively.
Overview
22
22
years of professional experience
Work History
Restaurant Supervisor
Pell Hotel
09.2024 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Director of Food and Beverage
Harbor Lights
11.2015 - 06.2022
- Hiring of all staff to operate facilities for the banquet department and two restaurant outlets.
- Launched successful special events programming to drive additional revenue streams during off-peak times.
- Training off all staff including Human Resources procedures.
- Designed and implemented annual Bridal Expo for Harbor Lights.
- Trained personnel on all aspects of running and operating restaurants.
- Coordinated with Golf Pro on all tournaments for food and beverage.
- Implemented training of sales personnel with concentration of the social markets and cooperate markets.
Banquet Manager
Providence Biltmore Hotel
01.2006 - 11.2015
- Responsible for supervising all aspects of banquets and special events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Responsible for scheduling and production of payroll.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Developed departmental budgets and monitored actual expenses against said budgets.
Assistant General Manager
Sage Restaurant Group
10.2003 - 11.2006
- Responsible for day to day operations of restaurant; hiring and training of all personnel, overseeing inventory and purchasing control, computer interface, payroll, scheduling and progress reporting.
- Created opening sales initiatives and marketing plans targeting small cooperate meetings, pharmaceutical and social events
- Mentored junior management team, setting development goals and criteria.
- Assisted in the development of training systems and internal corporate policies and procedures, including the development of Operation Manuals and Service Standards
- Reduced operational risks while organizing data to forecast performance trends.
Education
Associate of Arts - Culinary
Johnson & Wales University
Providence, RI05-1995
Sociology
Liberty University
Lynchburg, VA05-1980
Skills
- Customer service
- Team coordination
- Hospitality
- Staff training
Timeline
Restaurant Supervisor
Pell Hotel
09.2024 - Current
Director of Food and Beverage
Harbor Lights
11.2015 - 06.2022
Banquet Manager
Providence Biltmore Hotel
01.2006 - 11.2015
Assistant General Manager
Sage Restaurant Group
10.2003 - 11.2006
Associate of Arts - Culinary
Johnson & Wales University
Sociology
Liberty University
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