Katherine Jones
San Antonio,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and warehouse operations.
Overview
3
3
years of professional experience
Work History
Ramp Agent
Worldwide Flight Services
07.2023 - 04.2024
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted flight crew with bags for over daily flights.
- Coordinated ground crew activities to complete objectives on schedule.
- Maintained clean, orderly work environment free of hazards.
- Helped train new employees in safe practices and warehouse procedures.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assisted in receiving, stocking and distribution of merchandise.
- Reduced product damage during transportation by implementing effective packing methods and material handling procedures.
- Consistently lifted materials weighing as much as 75 pounds.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Strapped items down over protective padding to secure throughout transportation.
- Warehouse operations such as loading and unloading freight from trucks and LAY's, stack boxes into LAY's and into carts, P-scanning boxes
- Loading LAY's onto and off of plane
- Marshalling Plane For takeoff
- Verifying papers for ramp operations
Member Service Representative
Planet Fitness
03.2023 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Sales Associate
Walmart
10.2021 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed efficient cash register operations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Front of House Employee
Chick Fill A
04.2021 - 10.2021
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
No Degree - Associates of Sciences
Northwest Vista College
San Antonio, TX06.2025
High School Diploma -
Tom C. Clark High School
5150 De Zavala Rd04.2022
Skills
- Problem-Solving
- Loading and unloading
- Ramp service
- Aircraft Marshalling
- Heavy Lifting
- Baggage handling
- Safety Procedures Compliance
- Customer Service
- Flexible Schedule
- Freight Handling
- Quality Control
- Hazardous Materials Handling
- Inclement Weather Tolerance
- Weight and Balance Determination
- Lifting and sorting
- Team Collaboration
- Shipping and receiving
- Stacking and Staging
- Damage Prevention
- Truck loading and unloading
- Lifts 75 pounds
Timeline
Ramp Agent
Worldwide Flight Services
07.2023 - 04.2024
Member Service Representative
Planet Fitness
03.2023 - 07.2023
Sales Associate
Walmart
10.2021 - 02.2023
Front of House Employee
Chick Fill A
04.2021 - 10.2021
No Degree - Associates of Sciences
Northwest Vista College
High School Diploma -
Tom C. Clark High School
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