Katherine Jones
Rochester,NY
Summary
Compassionate Patient Care Specialist with comprehensive background in providing high-quality patient care within diverse healthcare settings. Known for strength in effectively communicating with patients and families, ensuring comfort and understanding of treatment plans. Demonstrated skills in coordinating with medical teams to deliver exceptional patient service while maintaining regulatory compliance. Previous work has contributed to improved patient satisfaction and enhanced operational efficiency.
Overview
7
7
years of professional experience
Work History
Patient Care Specialsit
Carrum Health
Chicago, IL
01.2024 - Current
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted in scheduling appointments for diagnostic testing or specialist referrals.
- Maintained accurate patient records in the Electronic Health Records system.
- Provided emotional support to family members of critically ill or injured patients.
- Monitored patient progress and reported changes to physician or nurse practitioner.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Participated in staff meetings, educational programs, and community outreach events.
- Compiled data for reports related to quality assurance initiatives.
- Assisted patients with completing registration forms and insurance paperwork.
- Collaborated with physicians and other healthcare professionals regarding patient care plans.
Covid 19 Case Investigator
Staffing Solutions Organization
Rochester, NY
04.2024 - 06.2024
- Maintained strict confidentiality and discretion in handling sensitive information and investigations.
- Interviewing and data collection involved calling newly diagnosed cases and collecting data on symptoms, exposures, and persons with whom they were in contact while infectious.
- Communicated with contacts in a professional and empathetic manner, assuring them of the confidentiality of the information collected, and explaining how the contact information would be utilized.
- Provided cases with approved information about state isolation procedures, and monitored compliance with isolation.
Transitional Care Coordinator
Strive Healthcare
Denver, CO
11.2023 - 01.2024
- Provided counsel and emotional support to family members throughout transition process.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Facilitated communication between hospital staff, primary care physicians, and other healthcare professionals involved in the transition process.
- Reviewed patient charts prior to discharge from hospital setting in order to ensure accuracy of information related to discharge plan.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Collaborated with community agencies to coordinate resources for transitioning patients into their home environment.
- Evaluated individualized needs based upon patient's condition at time of discharge from acute setting and determined necessary follow up services required after transfer back into community setting.
- Identified barriers that impede successful transitions from one level of care to another.
- Explained policies, procedures and services to patients.
- Monitored the progress of transitioned patients and identified any potential issues or risks associated with post-acute care services.
Team Leader Manager
St. Joseph's Physicians
Liverpool, NY
06.2018 - 06.2019
- Resolved conflicts between team members in a timely manner.
- Encouraged continuous learning and professional development within the team, facilitating external and internal training opportunities.
- Implemented new processes and procedures as needed.
- Assigned work and monitored performance of project personnel.
- Initiated training sessions and coached employees to develop effective staff.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Maintained records of employee performance reviews.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Motivated team members to consistently achieve or exceed performance expectations.
Education
Associate of Science -
Monroe Community College
Rochester, NYSkills
- Healthcare software expertise
- Patient confidentiality
- Care plan development
- Documentation proficiency
- First aid and CPR
- Medical terminology
- Conducting intakes
- Client documentation
- Basic life support
- Clinical documentation
- Medical office administration
- Empathy and understanding
Timeline
Covid 19 Case Investigator
Staffing Solutions Organization
04.2024 - 06.2024
Patient Care Specialsit
Carrum Health
01.2024 - Current
Transitional Care Coordinator
Strive Healthcare
11.2023 - 01.2024
Team Leader Manager
St. Joseph's Physicians
06.2018 - 06.2019
Associate of Science -
Monroe Community College
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