Katherine Jones

- Completed store opening and closing procedures.

- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.

- Consistently exceeded individual sales goals while contributing to the overall success of the team.

- Improved customer service by projecting friendly and knowledgeable attitude.

- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.

- Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.

- Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.

- Managed inventory effectively, ensuring optimal stock levels for high-demand products.

- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

- Managed store personnel by delegating tasks and supervising daily operations

- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

- Cultivated a positive and supportive work environment, fostering strong teamwork and high morale among staff members.

- Used in-store system to locate inventory and place special orders for customers.

- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

- Stocked merchandise, clearly labeling items, and arranging according to size or color.

- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

• - Keeping track of all cash and credit transactions.
• - Aided in training new hires.
• - Assist customers in finding or selecting items by being up to date on the latest product and and having the ability to educate the customers about our brand.
• - Ability to increase sales by upselling customers using the information gathered while assisting them.
• - Met merchandising standards by keeping store stocked and products faced.
• - Promoted benefits of customer loyalty program.
• - Aided in the setting of merchandise displays.
• - Opened and closed cash registers, balanced cash drawers, and made cash deposits into the register.
• - Excellent interpersonal and leadership skills.

• - Reviewed all documentation associated with incoming shipments for accuracy.
• - Compiled laboratory test data and performed appropriate analyses.
• - Resolved complex problems related to manufacturing processes and product design.
• - Received and inspected raw materials.
• - Performed visual inspections of finished products.
• - Performed laboratory procedures and assays.
• - Investigated and reported questionable test results.
• - Collected and analyzed data to create data trend reports.
• - Developed corrective action plans to address identified issues with production process or equipment.
• - Monitored product safety and quality throughout manufacturing process.
• - Understood and followed verbal and written instructions to complete assigned tasks.
• - Ensured that lab cleanliness and safety standards were maintained.
• - Analyzed data from various tests conducted on samples of raw material and finished goods.
• - Investigated customer complaints related to product quality issues.
• - Verified that all necessary certifications are present prior to releasing products for shipment.
• - Maintained accurate records of inspection results and reported any discrepancies or defects to management.

• - Monitored calls and provided feedback to agents on performance quality and accuracy.
• - Trained and mentored team members on best practices in customer service skills.
• - Assisted in developing policies and procedures related to call center operations.
• - Planned proper workload and allocation across multiple services and support teams.
• - Built relationships with customers by providing superior service levels.
• - Oversaw personnel to maintain adequate staffing and minimize overtime.
• - Created weekly schedules based on predicted staffing needs, budgets and employee requests.
• - Minimized staff turnover through appropriate selection, orientation and training.
• - Developed existing team into high productivity, results-oriented unit through creative initiatives.
• - Supervised diverse workforce through coaching, counseling and engagement.
• - Participated in recruitment activities such as interviewing prospective candidates.
• - Developed strategies to improve customer experience and satisfaction.
• - Resolved escalated customer complaints promptly and professionally.
• - Maintained up-to-date knowledge of products, services, promotions, pricing changes.
• - Managed daily operations of a call center, including staff scheduling and customer service initiatives.
• - Created detailed reports on operational performance metrics such as average handle time, call abandonment rate.
• - Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
• - Managed and coordinated multiple projects while ensuring timely completion.
• - Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• - Focused on learning new skills and staying updated with industry changes.

• - Adaptable to new work environments and quickly learned new processes and procedures.
• - Displayed strong organizational skills while managing housekeeping supplies inventory.
• - Accurately documented all daily activities into the logbook for reference purposes.
• - Notified supervisors of damaged equipment and hazardous conditions in rooms and lobby areas.
• - Prioritized work tasks and remained flexible to workload changes.
• - Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• - Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
• - Sanitized bathroom fixtures and restocked amenities according to established protocols.
• - Washed windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
• - Washed dishes and cleaned kitchens, cooking utensils and silverware.