Katherine Jones
Eugene,OR
Summary
Eligibility Specialist with a strong background in customer service and expertise in eligibility determination and client assessment. Proven ability to navigate regulatory compliance and resolve complex cases through advanced problem-solving skills. Demonstrated success in effective communication and teamwork in high-pressure environments. Committed to driving growth and leadership within the organization.
Overview
7
7
years of professional experience
Work History
Eligibility Specialist
Lane Council Of Governments
08.2022 - Current
- Reduced errors in eligibility determinations by maintaining comprehensive knowledge of program guidelines and regulations.
- Enhanced client satisfaction through timely and accurate eligibility determinations for assistance programs.
- Provided exceptional customer service via prompt responses, clear communication, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations throughout eligibility determination process.
- Resolved discrepancies in client applications to verify and confirm eligibility status.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to assess income levels and other factors influencing eligibility status.
- Trained staff on current eligibility requirements and policies to ensure consistency across service delivery.
Administrative Aide
Lane Council Of Governments
04.2021 - 08.2022
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Contributed to a positive work environment by providing professional assistance to colleagues when needed.
- Enhanced team productivity with thorough record-keeping and timely correspondence management.
- Maintained confidentiality of sensitive information while managing files, records, and communications diligently.
- Ensured accuracy in documentation by proofreading materials, maintaining records, and updating databases regularly.
- Promoted a culture of continuous improvement by identifying opportunities for process enhancements within the department.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Demonstrated adaptability in handling a variety of tasks, contributing to the overall success of the administrative team.
- Facilitated smooth transitions during staffing changes with efficient onboarding procedures for new staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
Office Assistant
Hanger clinic
12.2019 - 03.2021
- Collects, arranges and inputs information into the database system.
- Prepares claim forms for Insurance.
- Familiar with ICD-9 codes and identifiers
- Assists patients in completing all necessary forms and documents.
- Organizes referrals to specialists when needed.
- Maintains and manages patient records in compliance with security regulations.
- Schedules appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient’s health information and medical history.
- Greets patients in a welcoming manner.
- Creates appointments to patient’s specific needs.
Secretary
Lane Community College
03.2019 - 08.2019
- Organize referrals and deliver to specialists
- Assisted patients in completing all necessary forms and documents.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Scheduling for new and existing customers, factoring in provider availability and scheduling loads.
- Implement and ensure systems and processes re in place.
- Emphasize patient service by ensuring elite service.
- Focus on patient advocacy.
- Maintained and managed patient records in compliance with security regulations.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Maintain claims and that they are sent in a timely manner.
Education
General-Diploma - undefined
Sheldon High School
Eugene, ORBusiness Administration
University of Alaska Anchorage
Anchorage, AKBusiness Administration
Lane Community College
Eugene, ORSkills
- Data entry and documentation
- Customer service and support
- Team leadership and delegation
- Time management and prioritization
- Decision-making and problem-solving
- Verbal and written communication
- Relationship building and management
- Business administration expertise
Accomplishments
Helped implement and develop the OPI-M program.
Affiliations
- Union Steward for SEIU
- A member of the Retention committee
Timeline
Eligibility Specialist
Lane Council Of Governments
08.2022 - Current
Administrative Aide
Lane Council Of Governments
04.2021 - 08.2022
Office Assistant
Hanger clinic
12.2019 - 03.2021
Secretary
Lane Community College
03.2019 - 08.2019
General-Diploma - undefined
Sheldon High School
Business Administration
University of Alaska Anchorage
Business Administration
Lane Community College
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