Katherine Jones-Toop
Cedar Rapids,IA
Summary
Organized and dedicated with proven track record of providing exceptional service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Legal Administrative Specialist (Contact Representative)
Department of Veterans Affairs
12.2023 - Current
- Contacted veterans, their families and representatives via telephone, email for the purposes of advising and providing information on benefits and rights, and related administrative practices and their application to specific cases; and assisting individuals regarding how best to provide needed documents and evidence required, and/or initiating inquiries to resolve errors, delays, or other problems in obtaining benefits
- Assisted the inquirer with determining the short-term and long-term circumstances that might influence a choice between various benefits,
- Explained the types of documents necessary to facilitate timely processing of claims and appeals.
Medical Support Assistant
Iowa City VAMC
07.2023 - 12.2023
- Scheduled, canceled, re-scheduled patient's appointments and/or consults
- Entered no-show information
- Prepared both patients and providers for clinic visits
- Verified and updating demographics and insurance information
- Routinely communicated with physicians, case managers and other allied health professional staff using sound interpersonal skills
Senior Disability Representative
Sedgwick
08.2020 - 05.2023
- Contacts via telephone, internal secure messenger, or chat with the public for the purposes of advising and providing information on benefits and rights; and related administrative practices and their application to specific cases.
- Utilizes the appropriate clinical resources in case assessment
- Assists client-employees in completing claim and appeal paperwork and explains the appeal process in an easy to understand manner
- Assists beneficiaries with determining the short-term and long-term circumstances that might influence a choice between various available benefits, such as FMLA and short-term disability and how these benefits interacted with state and federal entitlements
- Analyzes, approves and authorizes assigned claims and determines benefits due pursuant to a standardized disability plan
- Explains the types of documents necessary to facilitate timely processing of claims and appeals and assists with obtaining and completing such documents and forms in accordance with the type of claim or appeal being submitted
- Reviews and analyzes complex medical information, such as diagnostic tests, doctors’ notes, and operative reports, to determine if the claimant is disabled as defined by the disability plan
- Provides follow-up contact to beneficiaries to ensure the complete exchange of information in order to allow the beneficiary to collect benefit to the fullest extent to which they are entitled
Mobile Sales Expert
OSL Retail Services
06.2018 - 07.2020
- Sold phones and phone plans for multiple carriers in a third party retailer location
- Operated location independently and under minimal supervision
- Built customer base for several locations
- Provided excellence in customer service and product knowledge, ensuring each customer was paired with the best possible device and plan available
- Received national and regional recognition on several occasions, as an individual and as a team for several mobile carriers
On-Duty Manager
Drizzy’s Bar and Grill
10.2017 - 02.2018
- Scheduled, shifted, and managed re-scheduling for employees
- Entered and reported employee no-show information
- Trained new employees on customer service, bar operations, menu options, and kitchen duties
- Completed customer orders for food and beverages
- Performed management tasks such as opening and closing the bar, recommendations for hiring and firing, and cleaning operations
Customer Service Representative
Robert Half
03.2016 - 02.2018
- Assisted Huber Wood Products and Iowa Workforce Development at Smartlead in data collection projects
- Prepared and compiled tax information for review under the supervision of a CPA
- Fielded client and internal phone calls for Carepro Compounding as well as secured and transported sensitive documentation
- Communicated and coordinated communication between medical compounders and doctors in pharmaceutical setting
Server
Siamville Thai Cuisine
11.2015 - 08.2016
- Served in a customer facing environment, taking to-go orders and staging them for customer pick-up
- Assisted with closing responsibilities, including cleaning tables, bussing final orders, closing out the register, and general cleaning
- Fielded customer questions and complaints in a professional manner to alleviate manager responsibilities
- Worked in a fast paced, multilingual environment
Au pair
Independent Employment
04.2014 - 10.2015
- Tutored children from age seven to eighteen years old in English syntax and grammar, vocabular, and native fluency as well as cultural influences in English
- Cared for children of various families by managing their day to day schedules, transportation, entertainment and nutrition
- Managed household responsibilities among the family, working in tandem with the heads of household to ensure responsibilities were fairly delegated and completed in a timely fashion
Education
Deutsch Als Femdsprache A2 - German as a Foreign Language
Krefeld VHS
10.2015
Apparel Merchandising - Design Focus
Kirkwood Community College
12.2013
Timeline
Legal Administrative Specialist (Contact Representative)
Department of Veterans Affairs
12.2023 - Current
Medical Support Assistant
Iowa City VAMC
07.2023 - 12.2023
Senior Disability Representative
Sedgwick
08.2020 - 05.2023
Mobile Sales Expert
OSL Retail Services
06.2018 - 07.2020
On-Duty Manager
Drizzy’s Bar and Grill
10.2017 - 02.2018
Customer Service Representative
Robert Half
03.2016 - 02.2018
Server
Siamville Thai Cuisine
11.2015 - 08.2016
Au pair
Independent Employment
04.2014 - 10.2015
Apparel Merchandising - Design Focus
Kirkwood Community College
Deutsch Als Femdsprache A2 - German as a Foreign Language
Krefeld VHS
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