Katherine Kaai
Morgan City,LA
Summary
Proven track record in enhancing client relationships and operational efficiency, notably at Regions Bank. Skilled in computer proficiency and interpersonal communication, I excel in leveraging customer service and organizational skills to achieve a zero error rate in transaction processing. Demonstrates professionalism and problem-solving abilities in dynamic environments.
Overview
17
17
years of professional experience
Work History
Relationship Banker I
Regions Bank
04.2018 - Current
- Process daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier’s checks.
- Assist clients with various questions and concerns related to their accounts and bank products.
- Accurately maintain records of each transaction and ensure all documentation and paperwork is in place and within compliance.
- Adhere to regulatory and company security and audit procedures.
- Balance daily cash deposits and vault inventory with zero error rate.
- Mentor and train newly hired tellers to familiarize each with job responsibilities and procedures.
- Maintain and monitor coin and currency levels in bank vault and verify coin and currency sums received from branches, customers, and tellers.
- Navigate multiple computer systems, applications, and search tools and operate desktop currency counters and coin machines.
- Build strong rapport with new and existing clients to better serve financial needs.
- Exercised judgement when dispensing information to maintain confidentiality of sensitive information.
- Maintain confidentiality of bank records and client information.
Environmental Services (EVS) Technician
Terrebone General Medical Center
05.2016 - 04.2018
- Collected, sorted, washed, and dried hospital linen.
- Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
- Performed regular equipment maintenance and reported problems to supervisor.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Maintained optimal supply levels to meet daily and special cleaning needs.
Dental Assistant
Dr. Jane Birriel, DDS
06.2014 - 05.2016
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared patient x-rays and images for dentist review.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Photographer
CalSue Photography
11.2011 - 06.2015
- Digitally edited photos to enhance appearance.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Edited, toned, captioned, and uploaded photographs for publication.
- Planned and prepared for on-location and studio shoots.
- Photographed high-quality images for various print and digital projects.
Medical Receptionist
Dr. Thomas Birriel, MD
10.2014 - 12.2014
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Chiropractic Assistant
Blair Chiropractic Clinic
01.2008 - 06.2010
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
Education
BBA - Business Administration
Nicholls State University
Thibodaux, LA05.2008
High School Diploma -
Vandebilt Catholic High School
Houma, LA05.2003
Skills
- Customer Service
- Organizational Skills
- Interpersonal Communication
- Verbal and written communication
- Computer Proficiency
- Data Collection and Entry
- Relationship building and management
- Professionalism
- Security understanding
- Problem-solving abilities
- Self-directed
Timeline
Relationship Banker I
Regions Bank
04.2018 - Current
Environmental Services (EVS) Technician
Terrebone General Medical Center
05.2016 - 04.2018
Medical Receptionist
Dr. Thomas Birriel, MD
10.2014 - 12.2014
Dental Assistant
Dr. Jane Birriel, DDS
06.2014 - 05.2016
Photographer
CalSue Photography
11.2011 - 06.2015
Chiropractic Assistant
Blair Chiropractic Clinic
01.2008 - 06.2010
BBA - Business Administration
Nicholls State University
High School Diploma -
Vandebilt Catholic High School
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