Katherine Kaiter
Boulder,CO
Summary
Proven sales professional with a history of meeting and exceeding established sales goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization's sales goal, Highly skilled in leadership, communication, sales and delivering impactful results. Food and beverage professional with extensive expertise in enhancing dining experiences and optimizing service standards. Recognized for fostering collaborative team environments and consistently achieving business objectives. Highly adaptable to evolving industry trends and operational needs. Experienced in trade shows and senior sales manager.
Overview
31
31
years of professional experience
1
1
Certificate
Work History
Senior Director of Food & Beverage/Banquet Events Manager
The Academy at Mapleton Hill
08.2023 - Current
- Oversaw all aspects of food and beverage operations, including menu planning, inventory management and staff supervision.
- Managed a team of 55 employees, providing training, coaching and performance evaluations.
- Collaborated with cross-functional teams to plan and execute successful events for CU Boulder, The , Boulder Chamber of Commerce, Boulder Community Hospital, I have a Dream Foundation, Boulder Film Festival and many private parties, including weddings.
- Cultivated relationships with vendors to negotiate favorable pricing agreements and ensure timely delivery of supplies.
- Fostered a positive work environment through team-building activities and recognition programs.
- Oversaw compliance with all health and safety regulations, ensuring a safe environment for both staff and guests.
Senior Director of Concierge Services/Food & Beverage Operational Assistant
St Julien Hotel & Spa
02.2020 - 10.2023
- Maintained front desk's concierge book to provide visitors with the most up-to-date access to relevant local information and events.
- Carried out day-day-day duties accurately and efficiently and if possible always a step beyond.
- Managed daily operations of concierge desk, front desk, restaurant and monitored staff performance to proactively address inefficiencies.
- Organized successful special events that contributed to increased sales figures.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
National Sales Manager
Indoor Media
04.2019 - 02.2022
- Created and deployed successful marketing collateral to highlight offerings and engage customers at appointments, trade shows and networking events.
- Executed and developed digital and print marketing campaigns through marketplace and competitor analysis, audience setting and deconstructing business objectives into goals.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Attended events, training seminars, and manufacturer product showcases.
- Achieved consistent year-over-year growth in both revenue generation and territory expansion through strategic planning and execution.
- Met with customers to give sales presentations, negotiate contracts and promote services.
- Attended Trade Shows all over the country
- Managed national sales programs, supervised 30 sales representatives and evaluated KPIs for promotional opportunities.
National Sales Manager
The Gluten Free Bistro / Boulder Dough
02.2013 - 05.2019
- Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships.
- Attended Trade Shows
- Held weekly meetings with account executives to identify techniques to overcome sales obstacles.
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
- Strengthened brand awareness through high-impact marketing campaigns and promotional events.
- Optimized CRM systems to facilitate improved tracking of leads, conversions, and performance metrics.
- Drove company growth by identifying new business opportunities and securing lucrative deals.
- Delivered compelling presentations to prospective clients, showcasing the company''s value proposition.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed national sales programs, supervised 18 sales representatives and evaluated KPIs for promotional opportunities.
- Developed and assigned monthly sales quotas to over 18 regional sales managers in multiple locations.
Television Host/News Reporter/Sales Manager
RSN Network/ ESPN Sports / Weather Channel
01.1997 - 09.2013
- Worked with producers to schedule ad breaks, weather coverage and any special events.
- Reporter for X GAMES, Interviewed athletes and coaches.
- Covered numerous events in local community.
- Covered morning and breaking news in creative way.
- Attended local events to increase fan base and provide publicity for show.
- Interviewed shows guests and moderated discussions.
- Researched topics for comment and discussion.
- Made promotional appearances at public events.
- Recorded ads and commercials for over 75 local businesses, edited cuts and aired results on strict schedules.
- Presented weather, news and commercials to listeners.
Catering Sales Manager/Event Manager
The Little Nell Hotel
06.1996 - 08.2004
- Event planning from start to finish, cooperate, weddings, baby showers, birthday parties and many more events.
- Supervised site investigations, reported issues and escalated those that required immediate attention.
- Committed to ensuring that hotel guests receive highest quality customer service, helping ensure they return both for future business and personal stays.
- Experience in both large resort and small boutique hotel operations.
- Proven ability to increase group sales in multiple target markets from conferences, weddings and much more.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
- Collaborated with culinary team to develop innovative menus tailored to specific client needs and preferences.
- Worked side by side with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Conducted site visits for prospective clients to showcase venue capabilities and offerings.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Advertising and Promotion Assistant
NBC News, 30 Rock
06.1994 - 08.1997
- Assisted Director Of Advertising and Promotion.
- Worked closely with Katie Couric assisting on news stories. Collaborated with Ms. Couric in writing my senior thesis.
- Generated on-air promotional scripts to promote client marketing and advertising initiatives.
- Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
- Coordinated and attended meetings between sellers and sales managers to arrange event plans.
Senior Sales Assistant
CBS Television Stations Sales / Howard Stern Show
09.1995 - 01.1997
- Coached 15 employees in successful selling methods and encouraged cross-selling to drive revenue.
- Dealt with many high end clients and worked closely with Howard Stern directly. Sold top dollar advertising spots.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Produced contracts, reports, letters, and proposals for clients.
- Organized promotional events and interacted with community to increase sales volume.
Education
Bachelor of Arts - Business Management/Hospitality Management
Arizona State University
Tempe, AZ05.1996
Skills
- Proficient written communication
- Consistently determined
- Effective relationship building
- Community outreach
- Events logistics management
- Sales expertise
- Marketing and advertising
- Event Sales
- Contract negotiation expertise
- Proactively driven
- Flexible and Adaptable
- Reliable and accountable
- Detail-oriented approach
- Collaborative leadership
Timeline
Senior Director of Food & Beverage/Banquet Events Manager
The Academy at Mapleton Hill
08.2023 - Current
Senior Director of Concierge Services/Food & Beverage Operational Assistant
St Julien Hotel & Spa
02.2020 - 10.2023
National Sales Manager
Indoor Media
04.2019 - 02.2022
National Sales Manager
The Gluten Free Bistro / Boulder Dough
02.2013 - 05.2019
Television Host/News Reporter/Sales Manager
RSN Network/ ESPN Sports / Weather Channel
01.1997 - 09.2013
Catering Sales Manager/Event Manager
The Little Nell Hotel
06.1996 - 08.2004
Senior Sales Assistant
CBS Television Stations Sales / Howard Stern Show
09.1995 - 01.1997
Advertising and Promotion Assistant
NBC News, 30 Rock
06.1994 - 08.1997
Bachelor of Arts - Business Management/Hospitality Management
Arizona State University
Certification
- Serv Safe Training
- TIPS Trained
- CPR
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