Motivated and reliable team player with demonstrated leadership skills and a solid customer service background. Proficient in time management, multitasking, problem-solving, and effective communication. Committed to ensuring customer satisfaction and consistently surpassing organizational objectives.
Hi, I’m
Katherine Kayce Landreth
St Louis,MO
Summary
Overview
6
years of professional experience
Work History
AcertusSt. Louis, Missouri
Account Coordinator
08.2024 - 02.2025
Job overview
- Communicated with drivers and personnel to coordinate timely delivery of materials
- Streamlined communication between clients and internal teams for seamless project execution
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls
- Updated internal databases with account information to maintain concise, clear records
- Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities
- Developed strong relationships, fostering trust and long-term collaboration between clients and agency partners
- Tracked delivery progress to identify possible delays and provide real-time updates to customers
- Consistently met performance metrics for call handling, contributing to the overall success of the department
Subway RestaurantsColumbia, Missouri
Store Manager
10.2018 - 07.2024
Job overview
- Food preparation in compliance with food safety regulations
- Recruiting, training, and supervising staff members
- Ensuring compliance with licensing, hygiene, health, and safety guidelines
- Resolving customer inquiries and complaints
- Assessing and improving productivity and profitability to actively grow sales
- Organizing stock and troubleshooting the weekly inventory sales report and control sheet
- Tracking and predicting sales trends to maintain store supplies while ensuring product quality
- Monitoring and controlling operational costs and identifying ways to cut waste
- Implementing policies and defining best practices and protocols to maximize operational efficiencies
- Coordinating employee availability and special requests with productivity and labor forecasts to create weekly schedules
- Organizing and maintaining accurate files on all store employees, policies, and procedures
- Issuing warnings and executing disciplinary actions
- Verifying accuracy of all counts, reconciling cash and credit sales against drawer totals as well as making daily deposits and change orders
Education
University of MissouriSt Louis
Business Administration
12.2027
University Overview
- Merit Scholarship Recipient
- Dean's List Fall 2024
Timeline
Account Coordinator
Acertus
08.2024 - 02.2025
Store Manager
Subway Restaurants
10.2018 - 07.2024
University of Missouri
Business Administration
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