Katherine Key
Gainesboro,TN
Summary
Compassionate Client Care Specialist known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and proactive communication. Excel in empathy, active listening, and adaptability, ensuring exceptional service and support to clients.
Overview
9
9
years of professional experience
Work History
Client Care Specialist
TRUIST
Cookeville, TN
08.2021 - Current
- Investigated any discrepancies between expected outcomes and actual results.
- Assisted in training new employees on customer service procedures and protocols.
- Identified opportunities for improvement within existing systems and processes.
- Compiled feedback from customers on call satisfaction, quality, and usability.
- Collaborated closely with other departments to ensure prompt resolution of customer issues.
Tail Packer
Bonnell Aluminum
Carthage
01.2020 - 08.2020
- Maintained work areas by cleaning and straightening for maximum productivity and safety
- Evaluated components and final products against quality standards and manufacturing specifications
- Measured parts using calipers, gauges and micrometers to confirm adherence to quality standards on final inspections.
Direct Support Professional
Home Caregivers
Cookeville
05.2019 - 12.2019
- Promoted health and wellness in IDD clients by providing caring emotional support and encouragement
- Assisted IDD clients in any way necessary to facilitate independence and well-being
- Maintained clean, safe and well-organized client environment
- Worked to improve and enhance client lives through effective and compassionate care
- Ensured safety and well-being of each patient in alignment with care plan
- Administered medication as directed by physician.
Sales Associate
Five Below
Cookeville
08.2018 - 08.2019
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Inventory Control Team Member
Academy Sports + Outdoors Distribution Center
Cookeville
11.2017 - 05.2018
- Audited and corrected discrepancies in inventory numbers
- Safely operated Stock Picker when necessary
- Attended daily production meetings
- Utilized radio frequency gun to accurately input data
- Reviewed exceptions to ensure accuracy of items counted throughout the shift
- Completed daily cycle counts to maintain accuracy of records.
Sales Associate
Dollar General
Bloomington Springs
01.2016 - 06.2017
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds.
Crew Trainer
McDonald's
Baxter
06.2015 - 11.2016
- Mentored junior employees to improve performance, food safety, and customer service
- Maintained current knowledge of all team position requirements
- Taught new team members correct procedures for all areas of operations
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Set positive example for team members by providing high-quality, efficient service
- Greeted all customers with smile and provided friendly service to professionally handle every need
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
High School Diploma -
Jackson County High School
Gainesboro, TN05.2016
Skills
- Proficient in Outlook and Word
- Account Management
- Complaint Handling
- Follow-up skills
- Escalation management
Timeline
Client Care Specialist
TRUIST
08.2021 - Current
Tail Packer
Bonnell Aluminum
01.2020 - 08.2020
Direct Support Professional
Home Caregivers
05.2019 - 12.2019
Sales Associate
Five Below
08.2018 - 08.2019
Inventory Control Team Member
Academy Sports + Outdoors Distribution Center
11.2017 - 05.2018
Sales Associate
Dollar General
01.2016 - 06.2017
Crew Trainer
McDonald's
06.2015 - 11.2016
High School Diploma -
Jackson County High School
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