Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katherine Kim

Fullerton,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Area Manager-DFX9

Amazon
Huntington Beach, CA
11.2020 - 11.2022
  • Aided in the historical opening of the DLA9 site to ensure successful launch
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Collaborated with technical and administrative teams to develop and implement successful corrective plans.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Review work forecasts and determine productivity requirements to meet overall business objectives
  • Partner with other Area Managers to assure labor allocation for a balanced and efficient shift
  • Support safety and compliance programs
  • Continually identify process improvement initiatives
  • Supervise and train between 50-100 associates per shift
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Provided constructive feedback to associates, which improved morale and boosted efficiency.
  • Coordinated efficient routes and scheduled 200+ routes to third party delivery service (3PL).
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Accomplished multiple tasks within established timeframes.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Cross-trained existing employees to maximize team agility and performance.

Shift Assistant

Amazon
Irvine, CA
05.2018 - 11.2020
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
  • Oversaw loading and unloading of packages in warehouse.
  • Supervised ongoing daily production phases.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Created and led engagements for the station to boost associate and driver moral.

Education

Associate of Arts - Patisserie And Baking

Le Cordon Bleu College of Culinary Arts - Pasadena
Pasadena, CA
03.2012

Skills

  • Coaching and mentoring
  • Supply Chain Management
  • Supply chain logistics
  • Team Leadership
  • Cost control and tracking
  • Order picking and processing
  • Key Performance Indicators (KPIs)
  • Proficient in word, outlook and excel
  • Relationship building and management
  • Excellent interpersonal skills
  • Work flow planning
  • Engagement team building leader
  • Area management
  • Analytical problem-solving

Languages

English
Full Professional
Korean
Professional Working

Timeline

Area Manager-DFX9

Amazon
11.2020 - 11.2022

Shift Assistant

Amazon
05.2018 - 11.2020

Associate of Arts - Patisserie And Baking

Le Cordon Bleu College of Culinary Arts - Pasadena

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Katherine Kim