Katherine Klaas
Fulton,KY
Summary
Hardworking Environmental Services Housekeeper with background in medical housekeeping services and strong work ethic. Managed housekeeping team in large hospital complex for several years. Excellent communications skills and high cleanliness standards leading to outstanding results. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Organized [Job Title] with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
6
6
years of professional experience
Work History
Environmental Services Housekeeper
North West Health
Valparaiso, IN
02.2022 - 06.2022
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Practiced established infection control methods to reduce risks to patients, families and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Documented and reported necessary facility and building repairs observed.
Environmental Services Housekeeper
North West Health
Valparaiso, IN
08.2017 - 02.2022
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Sales and Distribution
Goodwill Industries
Portage, IN
10.2012 - 01.2014
- Supported consistent order fulfillment accuracy by inspecting products to verify correct price and display alignment.
- Streamlined processes to enhance operational productivity and overall traceability.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Arts - University Transfer Program
Nicolet Area Technical College
Rhinelander, WISkills
- Health Standards Compliance
- Service-Oriented
- Detail-Oriented
- Multitasking and Prioritizing
- Team Support and Collaboration
- Inventory Control
- CDC Sanitation Guidelines
- Customer Inquiry and Response
- Guest Service and Support
- Professional and Courteous
- Verbal and Written Communication
- Time Management
Timeline
Environmental Services Housekeeper
North West Health
02.2022 - 06.2022
Environmental Services Housekeeper
North West Health
08.2017 - 02.2022
Sales and Distribution
Goodwill Industries
10.2012 - 01.2014
Associate of Arts - University Transfer Program
Nicolet Area Technical College