Katherine Konesavanh
West Jordan,UT
Summary
Experienced with a diverse background in customer service, finance, quality assurance, and sales. Recognized for delivering exceptional service in fast-paced environments, handling financial transactions with precision, and maintaining precise quality standards. Naturally skilled in communication, capable at building rapport, and negotiating payment plans with clients. Proficient at multitasking, collaborating with team members, and adapting to various responsibilities. Committed to excellence and enthusiastic about contributing to the success of a dynamic organization.
Overview
5
5
years of professional experience
Work History
Waitress
Outback Steakhouse
08.2019 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Patience and attentiveness to ensure customers' needs are met promptly and courteously
- Ability to anticipate customers' needs and provide recommendations or suggestions as needed
- Contributing positively to the team dynamic by fostering a supportive and cooperative work environment
- Increased sales significantly by upselling higher-end products to customers.
Quality Control Inspector
Olive & Cocoa
10.2020 - 12.2023
- Ability to meticulously inspect products, materials, and shipments for defects, damages, or discrepancies.
- Understanding of quality control principles, processes, and standards relevant to the industry and product types.
- Ability to provide clear and constructive feedback on quality issues and collaborate with team members to resolve them.
- Willingness to share knowledge, provide training, and support continuous improvement initiatives.
Customer Relationship Manager
Credit Corp Solutions
01.2023 - 08.2023
- Excellent verbal communication skills to effectively communicate with debtors over the phone or in person.
- Strong listening skills to understand debtors' situations, concerns, and reasons for non-payment.
- Ability to explain payment options, negotiate payment plans, and address objections or disputes professionally and persuasively.
- Ability to remain calm and composed during difficult conversations and effectively handle objections or resistance.
Financial Services Representative
Goldenwest Credit Union
01.2022 - 08.2022
- Excellent interpersonal skills to greet customers warmly, address their inquiries, and provide assistance with banking transactions.
- Diligence in verifying customer identities, counting cash accurately, and balancing cash drawers.
- Basic computer literacy and proficiency in using banking software systems and electronic transaction terminals.
- Professional written communication skills for documenting transactions, preparing reports, and communicating with other bank departments.
- Knowledge of banking regulations, compliance standards, and confidentiality protocols governing customer information and transactions.
Education
High School Diploma -
Granger High School
West Valley City, UT06.2021
Skills
- Strong multitasking
- Customer Service
- Financial Services
- Cash Handling
- Sales proficiency
- Product Inspection
- Team Collaboration
Timeline
Customer Relationship Manager
Credit Corp Solutions
01.2023 - 08.2023
Financial Services Representative
Goldenwest Credit Union
01.2022 - 08.2022
Quality Control Inspector
Olive & Cocoa
10.2020 - 12.2023
Waitress
Outback Steakhouse
08.2019 - Current
High School Diploma -
Granger High School
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