Katherine Koontz
Cincinnati
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Great ability in establishing a supportive and strong rapport with individuals.
Overview
15
15
years of professional experience
Work History
Care Coordinator
Council on Aging of South Western Ohio
10.2024 - Current
- Coordinated patient care plans, ensuring alignment with healthcare provider recommendations and patient needs.
- Facilitated communication between patients, families, and multidisciplinary teams to enhance care continuity.
- Implemented electronic health record (EHR) systems to streamline documentation and improve data accessibility.
- Monitored patient progress and adjusted care plans based on feedback and clinical outcomes.
- Completes home visits to assess clients for program eligibility and service needs according to program policy and procedures.
- Develop plan of care with client and/or caregiver to include community resources as well as ESP services to effectively and efficiently meet client needs.
- Maintain a client caseload determined by program needs.
- Completes regular interventions and event based contacts with client in their home and by phone to assure ongoing eligibility; monitor services; and provide support and assistance as needed.
- Educate client on available community resources and how to access service delivery systems.
- Monitors cost cap of cases.
- Assist client/caregiver with discharge planning.
- Adhere to Confidentiality Policy in regard to client information.
- Documents income verification per program requirements.
- Acts as client advocate.
Purchasing Agent-On Call
Westin Cincinnati Hotel
09.2022 - Current
- Performs inventory control functions,including Par level utilization.
- Consistently practiced FIFA on and safe food storage regulations.
- Maintained complete documentation and records of all purchasing activities.
- Performed monthly reconciliation of open purchasing orders.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Analyzed and reported on inventory levels to determine purchasing requirements for various departments throughout hotel.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
Medicaid Eligibility Specialist
First Source
04.2022 - 09.2022
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Strengthened communication skills through regular interactions with others.
- Reviewed the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
- Screened those patients that are referred to FirstSource for State, County and/or Federal eligibility assistance programs.
- Identified specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
- Recorded all patient information on the designated in-house screening sheet.
- Reviewed system for available information for each outpatient account identified as self-pay.
Behavioral Health Specialist
Cincinnati Children's Hospital
08.2021 - 02.2022
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Managed milieu utilizing the following components-structure, safety, planning, participation and support.
- Worked with multiple patients in a setting based on the therapeutic schedule, a specific 1 on 1 patient assignment or an assignment to a specific location or environment to manage.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Leads and co leads Psycho Education groups ensuring therapeutic outcome; modifies groups to meet the needs of the patients.
ACT Case Manager
Greater Cincinnati Behavioral Mental Health Services
01.2019 - 06.2020
- Met required performance standard of completing paperwork on-time.
- Provided assertive community treatment to assigned caseload.
- Executed referrals and acted as liaison with community agencies, service providers and natural support systems.
- Offered services to meet needs in community, office-based and consumer homes.
- Submitted all client data, time sheets, travel requests, leave requests, purchase requisitions, and special reports to Administration in accordance with agency procedures and within the time frames specified.
- Facilitate Individual Service Plan team meetings and develop a plan of care (ISP) for the adult with input from the team.
- Responsible for identifying appropriate natural supports or community resources to stabilize client’s crisis.
Food &Beverage Supervisor
Cincinnati Marriott Rivercenter
04.2014 - 11.2019
- Assisted guests with menu choices, recommending pairings in alignment with preferences.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Wiped down kitchen counters and used sanitizing products to remove grime.
- Engaged in suggestive selling and other sales techniques.
- Processed payments for orders and provided customers with change.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
Gate Checker
PepsiCo
09.2017 - 01.2019
- Inventoried receivable finished goods at gate.
- Counted truck inventory as vehicles exited plant gates.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Tracked each load accurately
- Identified priorities and coordinate resources.
- Provided feedback to Product Availability Supervisor (PAS) on workflow, loading and developmental issues.
Permanent Supportive Housing Case Manager
Talbert House
11.2016 - 09.2017
- Assisted patients in accessing housing, financial assistance and other community resources.
- Completed psychosocial evaluations and needs assessments.
- Provided patient and family education on available resources and self-care strategies.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Participated in clinical supervision to maintain professional development.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Facilitated support groups for patients and families dealing with chronic illnesses.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
Shelter-Based Case Manager
David & Rebecca Barron Center
08.2010 - 02.2016
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Evaluated treatment plans against individual goals and healthcare standards.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Assessed risk factors of patients and made referrals for further services.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Conducted in-home visits to provide supportive services.
- Maintained detailed records of patient progress, documentation of services and case notes.
Education
Bachelor of Arts - Psychology
Shawnee State University
Portsmouth, OHHigh School Diploma -
Woodward Career Technical High School
Cincinnati, OHSkills
- Ul>
- Written Communication
- P>Problem-Solving
- P>Teamwork and Collaboration
- P>MS Office
- P>Interpersonal Communication
- P>Critical Thinking
Timeline
Care Coordinator
Council on Aging of South Western Ohio
10.2024 - Current
Purchasing Agent-On Call
Westin Cincinnati Hotel
09.2022 - Current
Medicaid Eligibility Specialist
First Source
04.2022 - 09.2022
Behavioral Health Specialist
Cincinnati Children's Hospital
08.2021 - 02.2022
ACT Case Manager
Greater Cincinnati Behavioral Mental Health Services
01.2019 - 06.2020
Gate Checker
PepsiCo
09.2017 - 01.2019
Permanent Supportive Housing Case Manager
Talbert House
11.2016 - 09.2017
Food &Beverage Supervisor
Cincinnati Marriott Rivercenter
04.2014 - 11.2019
Shelter-Based Case Manager
David & Rebecca Barron Center
08.2010 - 02.2016
Bachelor of Arts - Psychology
Shawnee State University
High School Diploma -
Woodward Career Technical High School
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