Katherine Kosterman
Palmer,AK
Summary
Talented sales professional with extensive experience in product sales and assessing client needs. Established background as Cashier in Home Improvement related sales.
Detail-oriented administrative team member well-versed in assisting with financial operations, managing records and coordinating paperwork. Good multitasker and problem-solver adept at remaining calm and professional in busy, high-pressure environments.
Background includes administrative, financial and customer service experience. Knowledgeable about retail and medical business processes and requirements. Advanced skills with multiple computer operating systems. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
25
25
years of professional experience
Work History
Front Office Assistant
Diagnostic Health Anchorage
11.2022 - Current
- Directed inquiries, answered customer questions, and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Reviewed and updated customer information in database for accuracy.
- Completed patient check-in processes by verifying insurance and submitting forms to technician team.
- Performed wide-ranging administrative, financial and service-related functions.
Millwork Sales Specialist
Lowes Home Improvment
11.2021 - 11.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Increased per-customer sales totals by recommending additional tools, supplies and lumber.
- Assisted customers with making optimal choices for construction, renovation and addition plans.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Head Cashier
Lowes Home Improvment
04.2021 - 11.2022
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Trained as Customer Service Associate and provided back-up coverage to provide customers with optimal support.
- Evaluated professionalism of checkouts every day and keep team members on top of cleaning tasks.
- Furthered corporate policy by adhering to guidances.
Cashier/Customer Service Associate
Lowes Home Improvment
11.2020 - 04.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Process customer returns, exchanges, will call orders, and other transactions related to purchases or payments.
Cashier
Lowes Home Improvment
02.2020 - 11.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
Customer Service Associate
Great Land Christian Cache
09.2004 - 05.2005
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Office Runner
Musser & Bunch Law Firm
11.2000 - 04.2001
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Delivered documents to court clerks and business offices.
- Managed documents by organizing forms, making photocopies, filing records, and preparing correspondence.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
Data Entry Clerk
Oklahoma Department Of Public Safety
06.2000 - 12.2000
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence.
Education
Music Performance
University of Alaska Anchorage
Anchorage, AKGeneral Studies
Rose State College
Oklahoma City, OKMusic Performance
Sam Houston State University
Huntsville, TXMusic Performance
Converse College
Spartanburg, SCHigh School Diploma -
Chugiak High School
Chugiak, AK05.1996
Skills
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
- Computer Proficiency and Microsoft Office
- Engaging with Diverse Customers
- Customer Transactions
- Building Customer Relationships and Loyalty
- Excellent Written and Verbal Communication
- Customer Service and Assistance
- Professional Relationships
- CPR/BLS Certified
- Invoice Processing
- Special Orders
- Confidential Data Protection
- Sales Contracts
- Effective Selling Techniques
- Team Cooperation
Timeline
Front Office Assistant
Diagnostic Health Anchorage
11.2022 - Current
Millwork Sales Specialist
Lowes Home Improvment
11.2021 - 11.2022
Head Cashier
Lowes Home Improvment
04.2021 - 11.2022
Cashier/Customer Service Associate
Lowes Home Improvment
11.2020 - 04.2021
Cashier
Lowes Home Improvment
02.2020 - 11.2020
Customer Service Associate
Great Land Christian Cache
09.2004 - 05.2005
Office Runner
Musser & Bunch Law Firm
11.2000 - 04.2001
Data Entry Clerk
Oklahoma Department Of Public Safety
06.2000 - 12.2000
Music Performance
University of Alaska Anchorage
General Studies
Rose State College
Music Performance
Sam Houston State University
Music Performance
Converse College
High School Diploma -
Chugiak High School
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