Katherine Kovach Galton
Austin,TX
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Front Desk
LA Fitness
04.2025 - Current
- Greeted every member to cultivate a welcoming environment.
- Collected membership dues and checked each profile for any outstanding balances.
Barista
Sips & Sweets (Kendra Scott)
08.2024 - 12.2024
- Handled up to 100 customers per day while simultaneously making drinks and manning the register.
- Kept workspace sanitary and followed both Texas Alcohol Beverage Commission and Texas Food Handlers criteria.
- Provided personalized and upbeat customer service.
Foster Centric Project Coordinator
Austin Pets Alive
11.2022 - 11.2023
- Reached out via phone call, text, and email to 500+ fosters to see if they could foster again and if not when they could.
- Then I helped created a CRM to input the data received.
- Created and attended foster and adoption events to pass out information and recruit fosters and adopters.
- Assisted on other company projects as necessary to help relieve the load on other teams.
Outreach and Engagement Specialist
Integral Care
05.2022 - 10.2022
- Took ongoing role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns of the clients.
- Completed over 100 client interactions per month including active outreach.
- Built partnerships with related organizations to create more client resources as well as gain greater attention for important issues surrounding homelessness.
- Provided crisis intervention and assisted clients in understanding the complexities of mental illness and substance abuse.
- Worked collaboratively with mental health professionals to provide consistent care and minimize diversion.
- Established safe and equal relationships with clients through active listening and meaningful communication.
Receptionist
The Center for Vision Development
08.2020 - 05.2022
- Scheduled exams and therapy appointments to keep the schedule full and allowing the office to keep bringing in revenue, with August 2021 being the best month in company history.
- Managed patient contact and communication across multiple platforms to ensure patient needs were met in a timely manner.
- Assisted office manager with new client phone calls, implementing new treatment programs, and making sure all payments were up to date.
- Answered mult-line phone system, routing calls, and delivered messages to staff.
- Greeted all patients, parents, and sales representatives who entered the office.
- Provided clerical support to all employees.
Litigation Assistant
Weisbart Springer Hayes
Austin, TX
07.2018 - 04.2021
- Uploaded data into chronologies for review and pre-processing.
- Used document review tools to discover and inspect records.
- Helped paralegals with any needed task.
Spa Reservation Specialist
Lake Austin Spa Resort
Austin, TX
05.2019 - 03.2020
- Assisted customers with making reservations and entered reservation details into computer system.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Answered approximately 100+ phone calls and emails regarding customers inquires, concerns and complaints per day.
- Resolved various issues and discrepancies for customers.
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Education
Bachelor of Arts - Communication Studies
University of San Diego
San Diego, CA 09.2014 - 05.2018
Associate of Science - Nursing
Austin Community College
Austin, TX 01.2025 - Current
Skills
Organization and time management
Clerical support
Microsoft Word
Time management
Dependable and responsible
First Aid/CPR
Customer service
Verbal communication
Certification
- BLS + First Aid
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Flexible work hoursWork-life balanceCompany CultureLanguages
English
Native language
Italian
Beginner
A1
Interests
Weight lifting
Reading
Animals
Traveling
Timeline
Front Desk
LA Fitness
04.2025 - Current
Associate of Science - Nursing
Austin Community College
01.2025 - Current
Barista
Sips & Sweets (Kendra Scott)
08.2024 - 12.2024
Foster Centric Project Coordinator
Austin Pets Alive
11.2022 - 11.2023
Outreach and Engagement Specialist
Integral Care
05.2022 - 10.2022
Receptionist
The Center for Vision Development
08.2020 - 05.2022
Spa Reservation Specialist
Lake Austin Spa Resort
05.2019 - 03.2020
Litigation Assistant
Weisbart Springer Hayes
07.2018 - 04.2021
Bachelor of Arts - Communication Studies
University of San Diego
09.2014 - 05.2018
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