Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Kraft

Myrtle Beach,WI

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

20
20
years of professional experience

Work History

Regional Director of Operations

UST
08.2022 - Current
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Monitored budget and utilized operational resources.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained new employees on proper protocols and customer service standards.
  • Managed operations out of 23 locations and over 500 deliveries per day
  • Oversaw daily warehouse operations with 20 plus warehouse employees

Area Manager

UST
05.2022 - 08.2022
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Built positive and productive relationships with store and field leadership.

Market Manager

UST
04.2021 - 05.2022


  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
  • Maximized customer satisfaction by effectively coordinating service delivery for three market locations

Assistant Market Manager

UST
10.2020 - 04.2021
  • Traveled to customer sites to answer questions and review processes
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Analyzed and reported on KPIs
  • Mentored local driver teams on best practices and protocols to maximize productivity.

Virtual Administrative Assistant

Self-employed
03.2019 - 12.2020


  • Completed business correspondence, transcription, and data entry.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Uploaded files for team use on Google Suite and SharePoint.
  • Managed filing system, entered data and completed other clerical tasks.
  • Verified accuracy of billing data and corrected discrepancies.
  • Reconciled cash received with payments recorded in billing system and reported discrepancies.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas
  • Managed CRM input, exports and clean up

Program Manager

Champion Autism Network
02.2019 - 12.2020
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Identified program obstacles and communicated possible impacts to team.
  • Addressed and resolved technical, financial, and operational concerns by working with directors.
  • Assisted development and implementation of new administrative procedures.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Managed department budgets and generated financial reports for management review.
  • Managed filing system, entered data and completed other clerical tasks.
  • Researched and identified prospective public, private and corporate funding sources aligned with strategic plan and funding priorities.
  • Helped write and assemble proposals to foundations, corporate funders and government agencies.
  • Researched information and statistics to support proposals and reports.
  • Maintained grants management database and project calendar for timely submission of letters of inquiry, proposal deadlines and reports.

Department Supervisor

Lowe's
04.2003 - 09.2020
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Generated periodic reports to track shipment activities and prepare for delays.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Created employee schedules to align coverage with forecasted demands.
  • Prepared weekly payroll

Education

Mathematics

SUNY Cortland
Cortland, NY

Bachelor of Science - Accounting

Western Governors University
Salt Lake City, UT
08.2026

Skills

  • Process and Performance Improvement
  • Manage Operations
  • Oversee Administrative Functions
  • Goal Attainment
  • Operational Excellence
  • Strategic planning and execution

Timeline

Regional Director of Operations

UST
08.2022 - Current

Area Manager

UST
05.2022 - 08.2022

Market Manager

UST
04.2021 - 05.2022

Assistant Market Manager

UST
10.2020 - 04.2021

Virtual Administrative Assistant

Self-employed
03.2019 - 12.2020

Program Manager

Champion Autism Network
02.2019 - 12.2020

Department Supervisor

Lowe's
04.2003 - 09.2020

Mathematics

SUNY Cortland

Bachelor of Science - Accounting

Western Governors University

Similar Profiles

CREATE PROFILE
Katherine Kraft