Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Kudlacik

Emerson,United States

Summary

Diligent and results-driven Business Management graduate from Fairfield University with a strong foundation in research, communication, and customer service. Proficient in data analysis, sales, and customer relationship management, with hands-on experience in both retail and corporate environments. Known for strong organizational skills, adaptability, and the ability to thrive both independently and as part of a team. Highly skilled in Microsoft Office, Google Suite, and Salesforce, with a demonstrated ability to drive customer satisfaction and enhance team performance.

Overview

6
6
years of professional experience

Work History

Corporate Customer Care Specialist

David Yurman
10.2022 - Current
  • Provide exceptional customer service by managing 50+ customer interactions daily, offering personalized, efficient, and friendly support.
  • Process customer orders and manage data entry into CRM systems, ensuring accurate and timely fulfillment.
  • Demonstrate expert knowledge of company products and services, contributing to quick and effective issue resolution.
  • Serve as a point person for onboarding and training seasonal employees, promoting team cohesion and efficiency.

Sales Associate (Seasonal)

Victoria Secret
06.2021 - 01.2022
  • Delivered high-quality customer service to an average of 50+ customers daily, assisting with product selection and driving sales.
  • Managed cash operations, performed store maintenance, and supported floor set activities to maintain a clean and organized store environment.
  • Contributed to customer loyalty by opening store credit cards, enhancing customer engagement and sales growth.
  • Collaborated with team members to achieve sales targets, providing a seamless shopping experience.

Softball Pitcher

NCAA D1 Collegiate Athletics
01.2019 - 05.2022
  • Developed discipline and time-management skills by balancing a demanding academic schedule (20+ hours/week) with an intense training and competition schedule (20-24 hours/week excluding travel and gameplay).
  • Refined communication, leadership, and teamwork abilities while representing Fairfield University at national athletic events.
  • Worked closely with coaches and teammates to improve team performance, fostering a collaborative and supportive environment.

Education

Bachelor of Science - Business Management

Fairfield University
Fairfield, CT
05.2022

Skills

  • Technical Skills: Proficient in MS Office (Excel, Word, PowerPoint), Google Suite (Docs, Sheets, Slides), Salesforce, Data Entry & Analysis
  • Communication: Strong verbal and written communication skills, customer-focused approach, conflict resolution
  • Team Leadership & Collaboration: Experienced in both team leadership and collaborative teamwork in fast-paced environments
  • Adaptability: Proven ability to adapt to new challenges and environments, consistently meeting organizational goals

Timeline

Corporate Customer Care Specialist

David Yurman
10.2022 - Current

Sales Associate (Seasonal)

Victoria Secret
06.2021 - 01.2022

Softball Pitcher

NCAA D1 Collegiate Athletics
01.2019 - 05.2022

Bachelor of Science - Business Management

Fairfield University

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Katherine Kudlacik