Katherine Kuss

• Serve as first point of contact by greeting visitors and managing incoming calls, ensuring a professional and welcoming experience for clients, guests, and staff
• Liaise with building management to coordinate security, maintenance, and facilities-related services
• Manage employee and visitor access in alignment with established security protocols and building policies
• Oversee upkeep of appliances, office equipment, and shared spaces, including scheduling preventive maintenance and coordinating timely repairs
• Receive and sort incoming mail and deliveries; manage outgoing mail, packages, and messenger services
• Process vendor invoices, ensuring accurate alignment with project phases and budgets
• Review, verify, and process non-project-related vendor invoices
• Maintain and audit employee records, including pay rates, deductions, and benefits
• Assist with onboarding/off boarding activities for new and departing employees
• Accurately process semi-monthly payroll and oversee 401(k) administration
• Coordinate travel arrangements, including airfare, accommodations, and transportation
• Plan and execute corporate events such as holiday celebrations, team outings, client engagements, and training sessions; manage event budgets and vendor coordination
• Manage event registrations for executive and staff attendance at networking and professional events

• Responsibilities included front desk reception, answering telephones, typing, data entry, file maintenance, copying, tech, mailings, office appearance and ordering supplies
• Followed up on all actionable emails, calls, and other requests to ensure resolution
• Supported 100+ REALTORS in a myriad of ways including MLS input, changes, compliance, proprietary software assistance and projects
• Drafted and/or updated letters, training materials and all other office documents
• Point person for all hardware, software, office equipment and building maintenance
• Created graphics and posted regular communications to social media
• Coordinated meetings and events

● Assigned projects to team of 7+ graphic designers and provided oversight for successful and timely project completion

● Managed department email account and calendar

● Proofread and copyedited all editorial marketing content to meet brand and quality standards

● Wrote press releases, announcements and biographies for media distribution

● Event coordination including planning, materials, set up and registration

● Contributed to sales effort of this start up direct mail marketing company catering to the residential home improvement business

● Created and maintained client database, entered business profiles and orders

● Wrote and proofread copy for each mailing, followed up for edits and approvals

● Coordinated targeted geographic areas and pulled mailing lists

● Communicated with clients on anticipated delivery of product and processed credit card and ACH payments

● Answered multi-line telephone system, screened, forwarded calls, took accurate messages

● Maintained calendar and scheduled appointments

● Prepared conference rooms for use based on purpose of meeting

● Kept detailed records of all projects including Title 19 documentation

● Implemented and maintained an efficient system to manage new, existing and archived files

● Inventoried and ordered all office supplies, including legal forms and custom stationary

● Welcomed and ensured comfort of clients

● Prepared, cataloged and tracked all overnight packages

Maintained various systems of checks and balances