Katherine Kwilosz
Northlake,IL
Summary
Professional and enthusiastic administrative specialist offering several years of experience in administrative support and customer service. Self-motivated work ethic to perform and communicate effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Specialist
American National Skyline LLC
09.2021 - Current
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Resolved billing issues efficiently to promote satisfaction and loyalty.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Organized weekly collections meetings with upper management for account reconciliation and overdue customers.
Activity Aide
Lexington Square
12.2020 - 08.2021
- Visited with residents to enhance sensory stimulation and reality orientation and meet individual needs as outlined in activity care plan.
- Facilitated community outings for groups of residents, providing opportunities for social integration within the broader community setting.
- Enhanced resident engagement by organizing and leading daily activities tailored to their interests and abilities.
- Promoted mental stimulation for residents with memory-focused activities such as puzzles and trivia contests.
Receptionist
Patrick BMW
03.2020 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Sales Associate
Petco
07.2018 - 01.2020
- Interacts professionally and effectively through verbal and written communication with employees, management and customers
- Provides prompt and courteous service to all guests, determining needs and sharing product knowledge
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Resolved customer concerns using strong communication and conflict management skills
Hostess
Chili's Bar & Grill
07.2016 - 05.2018
- Seating guests according to floor plan and using visual cues
- Met goals for fast table turnaround and low customer wait times by controlling guest flow
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Associate of Arts - Social Work
Triton College
River Grove, IL 02.2018
Skills
Customer Relations
Verbal Communication
Spreadsheet Creation
Order Processing
Proficient in Microsoft Word, Outlook, Excel
Account Reconciliation
Data Entry
Documentation and Recordkeeping
Office Administration
Administrative Support
Credit and collections
Social media knowledge
Languages
Polish
Native or Bilingual
Timeline
Administrative Specialist
American National Skyline LLC
09.2021 - Current
Activity Aide
Lexington Square
12.2020 - 08.2021
Receptionist
Patrick BMW
03.2020 - 07.2020
Sales Associate
Petco
07.2018 - 01.2020
Hostess
Chili's Bar & Grill
07.2016 - 05.2018
Associate of Arts - Social Work
Triton College
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