Katherine Landreth
ROSEBORO,NC
Summary
Proven track record in client relationship building and workload management, demonstrated across roles from Independent Contractor at Your Med Advantage Health Care to Car Salesperson at Quality Ford. Excelled in customer support, ensuring safety compliance, and meeting deadlines. Achieved significant repeat business through exceptional service and negotiation skills.
Overview
8
8
years of professional experience
Work History
Independent Contractor
Your Med Advantage Health Care
2020.11 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Office Manager
Landreth & Sons Construction LLC
2019.03 - 2020.11
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Wait Staff Member
Zeko's Italian Restaurant
2018.05 - 2019.03
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Cashier
Cruizers
2017.08 - 2019.03
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Car Salesperson
Quality Ford
2016.04 - 2017.08
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
Education
Associate of Applied Science - Cosomotology
Southeastern Community College
Whiteville, NC02.2010
High School Diploma -
East Columbus High School
Lake Waccamaw, NC2008
Skills
- Client Relationship Building
- Workload Management
- Deadline Adherence
- Safety Compliance
- Customer Support
Timeline
Independent Contractor
Your Med Advantage Health Care
2020.11 - Current
Office Manager
Landreth & Sons Construction LLC
2019.03 - 2020.11
Wait Staff Member
Zeko's Italian Restaurant
2018.05 - 2019.03
Cashier
Cruizers
2017.08 - 2019.03
Car Salesperson
Quality Ford
2016.04 - 2017.08
Associate of Applied Science - Cosomotology
Southeastern Community College
High School Diploma -
East Columbus High School
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