KATHERINE C. LANSANG
Anchorage,AK
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
Office Manager I – Anchorage Driver Services
State of Alaska, Division of Motor Vehicles
11.2021 - Current
- Oversee the daily operations and schedules of 8 employees
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Motor Vehicle Customer Service Rep I
State of Alaska, Division of Motor Vehicles
12.2014 - 11.2021
- Works with customers to provide information regarding their DMV record due to revocations, suspensions, and cancellations
- Reviews court judgments to adjust records accordingly
- Set-up DMV hearings that customers request to contest the actions taken by the DMV.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
SR ECO Import Coordinator
FedEx Logistics
03.2006 - 12.2014
- Works daily with customers/clients to obtain additional documentation that is needed for their shipment(s) so that it may comply with US customs regulations
- Closely works with US Customs and Border Patrol agents and oversees daily inquiries on reports to avoid any late penalties with US Customs
- Acted as a liaison between clients and regulatory authorities during audits or inspections, providing accurate information that facilitated smooth operations.
- Performs daily data entry, with the ability to type 80 wpm on a QWERT.
Education
B.S. Computer Engineering (not completed), Computer Programming II, Math, English Literature -
University of Washington
Seattle, WA12.2004
A.S. degree in Engineering -
South Seattle Community College
Seattle, WA04.2003
Skills
- Fluent in Filipino Language – Tagalog
- Team Supervision
- Staff Management
- Customer Service
References
- Debbie Malasarte, FedEx Logistics, (901) 907-7050
- Kiley Dwyer, State of Alaska (former supervisor), (907) 903-4462
Timeline
Office Manager I – Anchorage Driver Services
State of Alaska, Division of Motor Vehicles
11.2021 - Current
Motor Vehicle Customer Service Rep I
State of Alaska, Division of Motor Vehicles
12.2014 - 11.2021
SR ECO Import Coordinator
FedEx Logistics
03.2006 - 12.2014
B.S. Computer Engineering (not completed), Computer Programming II, Math, English Literature -
University of Washington
A.S. degree in Engineering -
South Seattle Community College
Similar Profiles
Candice FamuwagunCandice Famuwagun
Public Service Administrator - Accounts Payable Manager at ILCMS- Division of Motor VehiclesPublic Service Administrator - Accounts Payable Manager at ILCMS- Division of Motor Vehicles
Cecil LoydCecil Loyd
Executive Director at WV Division of Motor VehiclesExecutive Director at WV Division of Motor Vehicles
Kimberly Griffin-McCrayKimberly Griffin-McCray
Accountant Specialist at Division Of Motor Vehicles- Public Safety BuildingAccountant Specialist at Division Of Motor Vehicles- Public Safety Building