Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Katherine Lara

Columbus,OH

Summary

Experienced Sales Manager with a strong background in driving revenue growth, optimizing operations, and building customer loyalty. Skilled in team leadership, training, and performance management, with a proven ability to motivate staff, and improve results. Experienced at streamlining processes, strengthening client relationships, and delivering exceptional customer experiences, while fostering a collaborative, high-performing work environment.

Overview

11
11
years of professional experience

Work History

Store Manager of Operations

European wax center
O'Fallon, Missouri
01.2023 - 04.2025
  • Trained and mentored staff on customer service and operational procedures.
  • Managed daily operations and ensured smooth workflow in a busy salon environment.
  • Coordinated scheduling of staff to optimize service delivery during peak hours.
  • Conducted regular team meetings to enhance communication and address concerns.
  • Managed sales territories by developing strategic plans to achieve desired sales goals.
  • Implemented sales targets, working with sales staff to communicate latest targets and approaches to promoting product awareness and boosting sales in areas of emphasis.
  • Resolved customer complaints promptly and professionally.
  • Identified areas of improvement in store operations processes.

Sales Manager

Elements Massage
Coral Springs, Florida
02.2018 - 10.2023
  • Mentored staff on effective sales techniques and customer service best practices.
  • Fostered strong client relationships to boost loyalty and satisfaction levels.
  • Collaborated with management to enhance operational procedures and service quality.
  • Conducted regular performance reviews to evaluate team effectiveness and skill development.
  • Trained junior sales personnel to ensure success in their roles.
  • Resolved customer inquiries efficiently using company-specific tools and systems.

Customer Service /General Sales Manager

Total Tickets
Fort Lauderdale, Florida
07.2014 - 03.2018
  • Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
  • Developed and implemented strategic sales initiatives to drive market growth.
  • Monitored customer satisfaction levels and took corrective action when needed.
  • Created weekly and monthly reports on sales performance, goals, and objectives.
  • Collaborated with marketing to create promotional campaigns for ticket sales.
  • Led sales team in achieving revenue targets and enhancing customer engagement.
  • Managed customer relationships to ensure satisfaction and repeat business.
  • Conducted regular sales meetings to discuss performance and address challenges.

Education

Associate of Science - Computer Science

Florida Atlantic University
Boca Raton, FL
05-2016

Skills

  • Staff training
  • Sales strategy
  • Customer relationship management
  • Operational management
  • Performance evaluation
  • Effective communication
  • Time management
  • Problem solving

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Store Manager of Operations

European wax center
01.2023 - 04.2025

Sales Manager

Elements Massage
02.2018 - 10.2023

Customer Service /General Sales Manager

Total Tickets
07.2014 - 03.2018

Associate of Science - Computer Science

Florida Atlantic University

Similar Profiles

CREATE PROFILE