Katherine Largo
Farmington,NM
Summary
Dynamic and self-motivated professional with a strong background in operations management, now seeking to leverage my skills in a new field. Proven ability to collaborate effectively with consultants, leaders, and team members to enhance processes and control costs. Highly organized with a track record of meeting and exceeding business targets. Recently earned both an associate and bachelor’s degree, further enriching my knowledge of operational and budget management techniques. Committed to driving success and fostering a positive work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Amazon.com
Seattle, WA
07.2018 - 07.2020
- Virtual customer service agent that plays a critical role in delivering timely, accurate, and professional customer service to Amazon customers, helping solve problems such as: locating a package; connecting an Echo to a Fire TV; returning an item; or assisting a delivery driver to get a package to a customer on time
- Has to be action-oriented, flexible problem-solver to assist customers in expediting orders and correcting post-sale problems
- I interact directly with customers via phone, email, chat, mobile chat, and Alexa, using cutting-edge tools to navigate customer accounts, research and review policies, and provide effective solutions
Assistant Branch Manager
First Financial Credit Union
Farmington, NM
08.2017 - 06.2018
- Supervised and mentored branch staff, ensuring operational goals were consistently met on daily, weekly, and monthly schedules.
- Developed and implemented training programs to enhance staff skills and ensure compliance with industry regulations.
- Assisted in conducting audits, ensuring accuracy and adherence to credit union policies.
- Actively participated in community events to promote the credit union’s services and strengthen local partnerships.
- Guided staff in career development, facilitating growth opportunities and performance evaluations to align with individual goals.
Branch Manager
Wells Fargo
Farmington, NM
04.2010 - 05.2017
- Actively engaged with the community through participation in events, committees, and business groups, strengthening local relationships and enhancing the branch’s presence.
- Fostered lifelong customer relationships by setting a standard for exceptional service to both consumers and small businesses.
- Cultivated a positive work environment that encouraged team motivation and development, leveraging coaching and performance management tools to maximize team potential.
- Ensured operational success by overseeing branch activities and maintaining compliance with policies and procedures.
- Maintained in-depth knowledge of products and services to effectively train and develop staff capabilities.
- Demonstrated strong business acumen, driving strategic initiatives to meet branch goals and enhance overall performance.
- Led the team with integrity, creating an inclusive environment where every member felt valued and supported.
- Recruited and hired top talent, providing ongoing coaching, feedback, and recognition to promote professional growth.
- Identified and managed operational risks while handling daily management tasks to ensure smooth branch operations.
- Played a key role in training and developing Wachovia managers and bankers during the transition to Wells Fargo, facilitating the integration of new systems and goals through daily meetings and support.
Personal Banker
Wells Fargo
07.2006 - 04.2010
- Delivered exceptional customer service by addressing daily banking needs and providing tailored financial solutions.
- Collaborated closely with branch management to align with branch and district objectives, ensuring operational efficiency.
- Maintained performance metrics across eight key areas, consistently achieving an average of 90% in product sales, compliance, profitability, and account management.
- Coached and mentored entry-level tellers and bankers, fostering their professional growth and helping them meet their performance goals.
- Achieved and surpassed sales targets, earning quarterly incentives for outstanding performance and contributions to the branch’s success.
Education
M.L.S. - Construction Law
Arizona State University
Tempe10.2024
Bachelor's degree - Urban Planning
Arizona State University
Tempe, AZ05.2023
Associate in Arts (AA) - Business Administration
San Juan College
Farmington, NM05.2021
Skills
- Microsoft
- Click 2 staff
- Excel
- Strategic Planning
- Management
- Operations Management
- Bookkeeping
- Customer Service
- Data Entry
- Documentation
- Employee Relations
- Forecasting
- Hiring
- Inventory Management
- Leadership Development
- Negotiation
- Networking
- Budgeting
- New Business Development
- Operations
- Loss Prevention
- Project Management
- Quality Control
- Team Building
- Technical Writing
- Banking
- Loans
- Word
- Training
- Budget
- Retail sales
- Marketing
- CSR
- Call Center
- Customer Care
- Customer Support
- Clerical Experience
- ArcGIS
- GIS
- Performance Management
- Change Management
- Quality Assurance
- Sourcing
- Live Chat
- Loan Officer Experience
- Account Management
- Call Management
- Data Collection
- Complaint resolution
- Consultative Sales
- Product Knowledge
- Scheduling
- Report creation
- Sales expertise
- Executive management support
- Problem Resolution
- Customer Relations
- Follow-up skills
- Dispute Resolution
- Researching
- Customer Education
- Active Listening
- Problem-solving abilities
- Courteous demeanor
- Conflict Resolution
- Sales closing
Certification
- NMLS, 01/01/16, Present, Able to generate home loans under the national mortgage licensing system.
- Notary Public, 03/01/17, 03/01/22, Notary for New Mexico.
Awards
Service Excellence, 03/01/16, Award given to managers for running a great team for customer service and team member engagement.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Representative
Amazon.com
07.2018 - 07.2020
Assistant Branch Manager
First Financial Credit Union
08.2017 - 06.2018
Branch Manager
Wells Fargo
04.2010 - 05.2017
Personal Banker
Wells Fargo
07.2006 - 04.2010
M.L.S. - Construction Law
Arizona State University
Bachelor's degree - Urban Planning
Arizona State University
Associate in Arts (AA) - Business Administration
San Juan College
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