Katherine Larsen
West Valley City,UT
Summary
Adapted to many different situations and learned to stay calm under stress. I answered many guests questions as well as connected with them and coworkers. Provided great customer service while staying aware in crowded environments. Kept a clean area and helped new employees understand objectives as well. Reacted quickly when necessary and succeeded in monthly trainings to enhance the skills supported by my lifeguard certification.
Overview
4
4
years of professional experience
Work History
Lifeguard
West Valley City Recreational Center
West Valley City, UT
04.2025 - Current
- Monitored pool areas to ensure safety and compliance with regulations.
- Responded promptly to emergencies, performing first aid and CPR as necessary.
- Maintained cleanliness of facilities by conducting routine inspections and reporting issues.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
Food Sales Associate
USANA Amphitheatre
West Valley City, UT
06.2022 - 08.2025
- Engaged customers by providing product information and recommendations.
- Assisted in maintaining a clean and organized sales floor environment.
- Developed knowledge of food safety standards and protocols for customer safety.
- Managed time effectively during high-traffic periods, ensuring prompt assistance for all customers regardless of demand levels.
- Developed strong product knowledge to effectively answer customer questions and assist with purchasing decisions.
- Assisted with inventory management, stocking shelves, and maintaining accurate records for quality control purposes.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Demonstrated products to customers and emphasized key features to close sales.
- Implemented creative merchandising strategies to attract customers and boost overall sales performance.
- Listened to customer needs and desires to identify and recommend optimal products.
- Only worked this job as a fundraiser every summer during my high school education,
Team Member
Chick-fil-A
West Valley City, UT
09.2023 - 11.2024
- Provided exceptional customer service in fast-paced environment.
- Assisted in assembly of orders efficiently.
- Collaborated with team members to improve service delivery processes.
- Adapted quickly to changing tasks and priorities throughout shifts.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Fostered positive work environment, leading by example and offering support to team members as needed.
Education
High School Diploma -
Hunter High School
West Valley City, UT05.2026
Skills
Strong communicator
Lifeguard certification
Effective problem-solver
First aid
CPR and AED training
Adaptability in emergencies
Team bonding
Public safety knowledge
Customer service
Critical thinking
Time management
Attention to detail
Active listening
Heavy lifting
Timeline
Lifeguard
West Valley City Recreational Center
04.2025 - Current
Team Member
Chick-fil-A
09.2023 - 11.2024
Food Sales Associate
USANA Amphitheatre
06.2022 - 08.2025
High School Diploma -
Hunter High School