Katherine Laughlin
Gibraltar
Summary
Healthcare professional with solid track record in administrative roles, prepared for dynamic healthcare environments. Known for effectively managing patient records and supporting medical staff to improve operational efficiency. Valued for reliability and adaptability, fostering cooperative team atmosphere and delivering consistent results.
Experienced with patient record management and administrative tasks in healthcare settings. Utilizes communication skills to enhance staff coordination and patient interactions. Track record of efficiently handling multiple tasks and ensuring compliance with healthcare regulations and confidentiality standards.
Professional administrative professional with comprehensive experience prepared for this role. Proven ability to manage patient records, schedule appointments, and facilitate communication within healthcare settings. Adept at collaborating with team members and adapting to changing demands. Skilled in medical terminology, data entry, and maintaining confidentiality. Reliable and results-focused with strong commitment to supporting healthcare operations.
Diligent [Desired Position] with strong background in administrative support within healthcare settings. Proven ability to manage patient records efficiently while ensuring compliance with confidentiality standards. Demonstrated proficiency in multitasking and communication skills, enhancing team collaboration and patient care.
Overview
31
31
years of professional experience
Work History
Unit Secretary
Advanced Specialty Hospitals
06.2021 - 03.2023
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Maintained current and accurate medical records for patients.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
Unit Secretary/Cardiac Telemetry Technician
Vibra Specialty Hospital
05.2017 - 04.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Enhanced office productivity by handling high volume of callers per day.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Maintained current and accurate medical records for patients.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Processed lab paperwork and requests according to physicians' orders.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Supported healthcare staff during emergencies by rapidly assembling patient information and facilitating communication.
- Facilitated smooth operation of nursing unit by efficiently managing supplies and equipment.
- Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
Unit Secretary
Samaritan Behavioral Health
11.2012 - 11.2016
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Maintained current and accurate medical records for patients.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
Unit Secretary
Oakwood Hospital and Medical Center
04.1992 - 05.2007
- Expedited response times to emergencies by coordinating rapid communication between physicians, nurses, and other healthcare professionals.
- Coordinated essential resources such as equipment and supplies, ensuring optimal functionality of the Critical Care Unit at all times.
- Strengthened teamwork within the Critical Care Unit by actively participating in staff meetings and sharing relevant information with colleagues.
- Assisted nursing staff with patient admissions, transfers, and discharges for seamless transitions within the Critical Care Unit.
- Enhanced patient care by effectively managing medical records and updating critical information in a timely manner.
- Elevated quality of care provided by staying current on best practices in healthcare administration through participation in ongoing professional development opportunities.
- Demonstrated exceptional customer service skills while fielding phone calls, answering questions, and directing inquiries to appropriate personnel within the Critical Care Unit.
- Improved communication between healthcare providers by promptly relaying essential updates on patient conditions.
- Promoted a safe working environment within the Critical Care Unit by adhering to infection control protocols and reporting any observed hazards.
- Facilitated compliance with regulatory standards through meticulous maintenance of patient records and adherence to hospital policies.
- Contributed to patient satisfaction by providing compassionate support and assistance to patients'' families during their time in the unit.
- Reduced errors in medication administration by accurately transcribing physician orders for proper pharmacy verification and dispensing procedures.
- Collaborated with interdisciplinary team members to optimize workflow processes and improve overall efficiency within the unit.
- Maximized productivity by skillfully prioritizing tasks according to urgency levels while maintaining attention to detail.
- Ensured accurate data entry of physician orders into electronic health record systems for proper implementation by clinical staff.
- Exhibited professionalism and adaptability in high-stress situations, effectively managing multiple tasks simultaneously while maintaining composure.
- Streamlined administrative processes through effective use of software tools such as electronic health records, scheduling applications, and data management systems.
- Maintained an organized environment within the Critical Care Unit through efficient filing and documentation practices.
- Supported continuity of care by preparing comprehensive handoff reports for incoming shift workers during shift changes.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
High School Diploma -
Carlson High School
Gibraltar Michigan06-1989
Skills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- Appointment scheduling
- HIPAA compliance
- Patient chart maintenance
- Unit secretary training
- Incoming call management
- Patient scheduling
- Nursing station operations
- Clinical support
- Patient data confidentiality
- Patient records maintenance
Timeline
Unit Secretary
Advanced Specialty Hospitals
06.2021 - 03.2023
Unit Secretary/Cardiac Telemetry Technician
Vibra Specialty Hospital
05.2017 - 04.2021
Unit Secretary
Samaritan Behavioral Health
11.2012 - 11.2016
Unit Secretary
Oakwood Hospital and Medical Center
04.1992 - 05.2007
High School Diploma -
Carlson High School
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