Katherine Leary
Customer Service Leader
St Johns, FL,FL
Summary
Customer service sales representative with expertise in relationship building and business acquisition. Proven track record of enhancing sales and revenue through effective consultative techniques. Strong communication, interpersonal, and problem-solving skills contribute to successful client interactions.
Overview
23
23
years of professional experience
Work History
Sales Associate
Williams Sonoma Inc
Cincinnati , OH
10.2017 - Current
- Managing a team of inside/outside sales executives, team building, sales,recruiting, hiring, training and inspiring staff
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
Director of Business Development
The Kreller Group
Cincinnati, OH
03.2011 - 09.2015
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
- Trained successful business development personnel to optimize marketing performance and learn industry.
- Developed growth plans by identifying key clients, key targets and priority service lines.
Manager/ Event Coordinator
Bravo! Cucina Italiana
02.2010 - 02.2011
- Developed and implemented training programs for new team members.
- Managed inventory levels and ordered supplies to maintain stock.
- Ensured compliance with health and safety regulations in the kitchen.
- Coordinated customer service initiatives to enhance guest satisfaction.
- Conducted regular performance evaluations for staff development.
- Oversaw scheduling to optimize workforce efficiency during peak hours.
Manager/ Event Coordinator
National Exemplar Restaurant
Cincinnati, OH
02.2003 - 02.2010
- Managed front-of-house staff operations, overseeing scheduling and labor control.
- Executed P&L responsibilities to optimize financial performance.
- Coordinated events by writing contracts, planning menus, and marketing for corporate functions.
- Generated business for private dining room through targeted outreach and promotion.
Education
B.A - Communications Radio and Television Production
The University of Dayton
1989
Skills
- Team building and leadership
- Sales strategy development
- Customer service excellence
- Market analysis expertise
- Lead generation techniques
- Relationship management
Skills
Customer Service, New Business Development, Human Resources, Customer Care, Closing, Consulting, Contracts, CRM, Customer Service, Directing, Recruiting and Hiring, Inventory, Management, Marketing, Inside/Outside Sales, Reporting, Scheduling, Social Networking, Public Speaking, Solution Selling, Troubleshooting,Team Building, Strategy
Timeline
Sales Associate
Williams Sonoma Inc
10.2017 - Current
Director of Business Development
The Kreller Group
03.2011 - 09.2015
Manager/ Event Coordinator
Bravo! Cucina Italiana
02.2010 - 02.2011
Manager/ Event Coordinator
National Exemplar Restaurant
02.2003 - 02.2010
B.A - Communications Radio and Television Production
The University of Dayton
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