KATHERINE LEDEE
Pharmacy Assistant
BRONX,NY
Summary
Highly efficient Pharmacy Assistant, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency in customer service and client relations.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Pharmacy Assistant/Clerk
Metcare Rx
Bronx, NY
10.2019 - Current
- Provide quality customer service and clerical support for a high volume pharmacy
- Interacted with customers by phone, email or in-person to provide information.
- Communicate all prescription, health matters and medication request to the pharmacist, as a liaison for patients, and health care providers
- Service and provide client support to a diverse population of clients/providers in NYC
- Balance and process all cash flow transactions for medications, prescription and pharmacy supplies
- Assist pharmacists with drug preparation, inventory and destruction of expired product to ensure quality assurance
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Pharmacy Clerk
Congress Pharmacy
Bronx, NY
08.2015 - 05.2019
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
Cashier Sales Associate
Ann Taylor Loft
New York, NY
03.2012 - 12.2014
- Proactively acknowledged, greeted and assisted customers in the store
- Served multiple customers, discovered their needs and made recommendations to generate sales
- Met and exceeded sales goals while supporting other sales teammates, as needed
- Assisted supervisors to identify address loss prevention issues
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Reviewed and resolved differences between accounting information and cash drawer.
Teller
Inbox Check Cashing Services INC
Bronx, NY
04.2012 - 06.2014
- Provided professional client service by greeting the client, smiling, using the clients name during the transactions and thanking each client for his or her business
- Ensured the cash drawer is balanced and maintained at all times
- Processed client deposits, withdrawals and payments
- Dealing tactfully and efficiently with demanding clients
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction
- Examined checks for identification and endorsement.
Cashier Sales Associate
Aerosoles
New York, NY
04.2009 - 05.2012
- Greeted customers and answered multi-line phones
- Ensured all customers received exceptional service by providing a friendly environment, maintaining product knowledge and showcasing various shoes to best fit the customers' needs
- Increased revenue and new business by up-selling company products such as rewards card offerings
- Assisted in processing, replenishing merchandise and monitoring floor stock
- Achieved team and individual daily sales goals
- Maintained visually appealing and effective displays for the entire store.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
Education
Pharmacy Technician Certification - Pharmacy Technology
The City College of New York
New York, Ny 01.2018 - 12.2018
High School Diploma - undefined
Health Opportunities Secondary School
Skills
Customer satisfaction
Cash Management
Proficient in Microsoft Office (Word, Excel, Outlook)
Relationship building
Administrative support
Stocking and replenishing
Timeline
Pharmacy Assistant/Clerk
Metcare Rx
10.2019 - Current
Pharmacy Technician Certification - Pharmacy Technology
The City College of New York
01.2018 - 12.2018
Pharmacy Clerk
Congress Pharmacy
08.2015 - 05.2019
Teller
Inbox Check Cashing Services INC
04.2012 - 06.2014
Cashier Sales Associate
Ann Taylor Loft
03.2012 - 12.2014
Cashier Sales Associate
Aerosoles
04.2009 - 05.2012
High School Diploma - undefined
Health Opportunities Secondary School