Katherine Ledford
Call Center Specialist
Oneida,TN
Overview
36
36
years of professional experience
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Operations Specialist
One Bank of Tennessee
Oneida, TN
06.2024 - 11.2025
- Answer in coming calls to determine what customer needs are.
- Update customer information in on-line banking.
- Reset, turn on and off debit cards.
- Check reports against entered transactions.
- Help coworkers with customer needs.
- Strengthened communication skills through regular interactions with others.
Commercial Loan Processor
One Bank of Tennessee
Cookeville
04.2021 - 06.2024
- Provided guidance on various aspects of commercial lending operations when required.
- Maintained accurate records of all loan processing activities.
- Developed strong relationships with customers through excellent customer service skills.
- Communicated effectively with internal staff members, customers, lenders and other stakeholders throughout the entire loan process.
- Processed loan documents in accordance with established policies and procedures.
- Participated in training sessions to stay abreast of industry trends and best practices.
- Researched and resolved customer issues in a timely manner.
- Monitored and ensured timely processing of loan applications to meet closing dates.
- Prepared and typed loan applications, closing documents or legal documents using computers.
- Assembled and compiled documents for loan closings.
HMDA SPECIALIST
One Bank of Tennessee
Cookeville
10.2019 - 04.2021
- Researched and analyzed customer feedback to identify areas of improvement.
- Maintained accurate records of customer interactions and feedback.
- Coordinated with other departments to ensure efficient workflow processes.
- Reviewed documents for accuracy prior to submission or publication.
- Participated in ongoing training and compliance activities.
- Maintained positive working relationship with fellow staff and management.
Loan Processor and Loan Officer Assistant
Citizens First Bank
Oneida
03.2013 - 10.2019
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Assisted in the preparation of loan closing documents and coordinated with closing agents.
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Utilized loan processing software to manage and track loan progress efficiently.
- Managed pipeline of loans ensuring that all deadlines are met and loans progress to closing.
- Liaised between borrowers, real estate agents, and lenders to facilitate loan closings.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
- Adhered strictly to company policies when completing tasks associated with loan processing duties.
- Compiled closing packages containing all necessary documents required for funding.
- Filed completed packages quickly and efficiently.
- Assisted loan officers with the preparation of loan documents and closing packages.
- Scanned and uploaded loan and related documents into system.
- Processed requests for payoff statements from borrowers or third parties.
- Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
- Assembled and compiled documents for loan closings.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Attended training sessions as needed in order to stay abreast of industry regulations and standards.
- Coordinated closings with title companies or attorneys when necessary.
Credit Department Specialist
First National Bank
Oneida
04.1990 - 03.2013
- Participated in credit and collections activities.
- Assisted organizational efforts by filing, entering data and answering phones.
- Encouraged and improved cross-department internal communication.
- Received and distributed mail, letters and packages.
- Maintained positive working relationship with fellow staff and management.
- Answered phones and routed voicemails to respective employees.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Certificate of Office Occupations - Office Occupations
Oneida Vocational School
Oneida , TN06-1988
High School Diploma -
Oneida High School
Oneida , TN05-1988
Some College (No Degree) - Business And Banking
Roane State Community College, Scott County
Oneida , TNSkills
- Data analysis
- Regulatory compliance
- Process improvement
- Customer service
- Loan processing
- Time management
- Process documentation
- Professionalism
- Problem-solving abilities
- Multitasking capacity
- Decision-making
- Organizational skills
- Adaptability
- Experience in leadership
Timeline
Operations Specialist
One Bank of Tennessee
06.2024 - 11.2025
Commercial Loan Processor
One Bank of Tennessee
04.2021 - 06.2024
HMDA SPECIALIST
One Bank of Tennessee
10.2019 - 04.2021
Loan Processor and Loan Officer Assistant
Citizens First Bank
03.2013 - 10.2019
Credit Department Specialist
First National Bank
04.1990 - 03.2013
Certificate of Office Occupations - Office Occupations
Oneida Vocational School
High School Diploma -
Oneida High School
Some College (No Degree) - Business And Banking
Roane State Community College, Scott County