Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katherine Lee

Los Angeles,CA

Summary

Skilled front desk operations specialist with extensive experience in medical records management at EEKLYM Acupuncture Clinic. Demonstrated strong communication abilities and efficient task execution, leading to improved patient satisfaction and streamlined office workflow. Recognized for reliability and precision in medical billing, upholding confidentiality and accuracy throughout all processes. Also provided essential support to clinical staff by assisting with procedures as needed.

Overview

2
2
years of professional experience

Work History

Front Desk /Medical Assistant

EEKLYM Acupunture Clinic
Los Angeles, CA
06.2024 - Current
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Verified patient information for accuracy in electronic health records system.
  • Ordered and maintained supply inventory for medical office.
  • Completed relevant insurance and other claim forms.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Utilized computer programs to generate reports on various metrics related to front desk operations.
  • Ensured that all HIPAA requirements were met when handling confidential patient information.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Assisted physicians with finalizing reports, speeches or presentations.
  • Checked patients in and out for appointments and collected co-payments.
  • Entered insurance, demographics and health history into patient database.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Checked in patients, updated demographic information and collected co-pays and fees as required.
  • Assisted with insurance verification process prior to appointment scheduling or treatment procedures being performed.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Communicated with patients with compassion while keeping medical information private.
  • Maintained a clean reception area by stocking supplies, organizing materials and tidying up waiting room areas as needed.
  • Greeted patients upon arrival and verified necessary paperwork was completed accurately.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Processed patient payments and scanned identification and insurance cards.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Scheduled follow up appointments for patients who had been seen previously.
  • Prepared charts for upcoming appointments by retrieving lab results, x-rays and other documents from previous visits.

Server

Sushi Sawa
Azusa, CA
07.2023 - 09.2023
  • Took orders from customers accurately and in a timely manner.
  • Trained new employees to perform duties.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Stayed informed about daily specials, new menu items, promotions.
  • Greeted guests and provided menus.
  • Responded to ad hoc cleaning duties at end of shift.
  • Prepared drinks according to standard recipes.
  • Presented menus and answered questions regarding items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Informed customers of daily specials and signature menu items.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Provided exceptional service to high volume of daily customers.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Followed health safety guidelines when preparing and serving food products.
  • Set up tables in between patrons to reduce wait times.
  • Provided excellent customer service to ensure satisfaction.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Filled condiments and napkin containers during slack periods.
  • Served food and beverages to patrons and confirmed complete orders.
  • Stocked service areas with supplies during slow periods.

Education

High School Diploma -

Larchmont Charter School
Los Angeles, CA
06-2023

Some College (No Degree) - Mechanical Engineering

University of California, Riverside
Riverside, CA

Skills

  • Appointment management
  • Front desk operations
  • Medical records management
  • Medical billing and coding
  • Medical charting
  • Efficient Task Execution
  • Dependable and responsible
  • Communication

Languages

Korean
Native/ Bilingual

Timeline

Front Desk /Medical Assistant

EEKLYM Acupunture Clinic
06.2024 - Current

Server

Sushi Sawa
07.2023 - 09.2023

High School Diploma -

Larchmont Charter School

Some College (No Degree) - Mechanical Engineering

University of California, Riverside

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Katherine Lee