Summary
Overview
Work History
Education
Skills
References
Affiliations
References
Timeline
Generic

Katherine Lee

Fairbanks,AK

Summary

Dynamic Travel Consultant accomplished in working with business and private clients. Sales-oriented and committed to client service and satisfaction. Well-versed in rules, regulations and best practices impacting different types of travel.

Overview

11
11
years of professional experience

Work History

Fullfillment Lead

Lowes Home Improvment
Fairbanks, AK
09.2024 - Current
  • Provided guidance and support to team members in order to meet daily goals.
  • Maintained records of inventory levels, stock movements, and customer orders.
  • Resolved customer complaints regarding delivery issues or discrepancies in orders promptly and professionally.
  • Organized workflow to ensure all orders were processed accurately and on time.
  • Developed strategies for efficient order fulfillment processes and procedures.

Corporate Personal Assistant

Carlson Trust
Fairbanks, AK
06.2021 - Current
  • Maintained updated records of all financial transactions conducted by the owner.
  • Monitored inventory levels of office supplies needed by the owner.
  • Developed, maintained and managed daily schedule for Owner.
  • Screened phone calls and emails to prioritize requests from clients or colleagues.
  • Organized filing systems and databases to store data related to the Owner's business activities.
  • Handled confidential documents with discretion when required by the Owner.
  • Updated contact lists of vendors, suppliers and customers on behalf of the Owner.
  • Responded to alarms and conducted investigations as required.

Corporate Travel Coordinator

Tanana Chiefs Conference Inc
Fairbanks, AK
08.2014 - 05.2021
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Education

CPR, Warbelows -

Sacred Hearts Academy
2016

Power, Computer School
2004

High School Diploma -

American Airlines Training Academy
1975

Associate's Degree - Tourism And Travel Management, Travel Management

University of Hawaii

Skills

  • Billing
  • Budgets
  • CPR
  • Credit
  • Customer relations
  • Clientele
  • Clients
  • Customer service
  • Debit
  • Listening
  • Excel
  • Personnel
  • Policies
  • Research
  • Routing
  • Sales

References

References Available on Request, References

Affiliations

  • Above and Beyond Award 2018 Tanana Chiefs
  • Can't Live Without You ward Tanana Chiefs

References

References available upon request.

Timeline

Fullfillment Lead

Lowes Home Improvment
09.2024 - Current

Corporate Personal Assistant

Carlson Trust
06.2021 - Current

Corporate Travel Coordinator

Tanana Chiefs Conference Inc
08.2014 - 05.2021

CPR, Warbelows -

Sacred Hearts Academy

Power, Computer School

High School Diploma -

American Airlines Training Academy

Associate's Degree - Tourism And Travel Management, Travel Management

University of Hawaii

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